At a Glance
- Tasks: Lead a luxury boutique, drive sales, and create an exceptional customer experience.
- Company: Join an iconic French luxury brand known for its craftsmanship and elegance.
- Benefits: Enjoy a competitive salary, performance bonuses, and enhanced pension contributions.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a prestigious brand and inspire a high-performing team in luxury retail.
- Qualifications: 5+ years in luxury retail with leadership experience and strong commercial skills.
The predicted salary is between 40000 - 50000 £ per year.
Mode Search are proud to be partnering with an iconic French luxury brand renowned for its exceptional leather craftsmanship, timeless design and Parisian elegance. A globally recognised luxury brand, celebrated for its iconic handbags, leather goods and ready-to-wear collections. With a strong heritage and presence in over 80 countries, the brand continues to combine traditional craftsmanship with contemporary innovation.
As a Concessions Manager, you will be entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. You will lead and manage the concession to commercial success by inspiring and developing a high performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
The Role:
- Lead and develop the team through recruitment, coaching, performance reviews, and creating a positive working environment.
- Deliver an excellent customer experience by building strong client relationships, growing the VIP customer base, and handling customer concerns.
- Drive sales performance by achieving targets, monitoring KPIs, and putting action plans in place to improve results.
- Work with management to plan the business, review performance, and communicate priorities to the team.
- Manage daily operations including scheduling, payroll, budgets, stock, and inventory.
- Ensure compliance with company policies, security, loss prevention, and operational procedures.
- Maintain high visual merchandising standards to ensure the concession reflects the Longchamp brand and delivers a premium shopping environment.
Requirements:
- 5+ years' experience in luxury or premium retail, including at least 2 years in a leadership role.
- Proven leadership skills with the ability to motivate teams and deliver strong sales and customer service results.
- Strong commercial and operational knowledge, with experience using CRM, POS, and retail management systems.
- Excellent communication, problem-solving, and organisational skills, with a proactive and results-driven approach.
- Professional, customer-focused, and adaptable, with high levels of integrity and accountability.
- Strategic mindset with strong attention to detail, able to balance day-to-day operations with long-term business goals.
Monthly and annual performance bonus. Enhanced pension contribution.
Concessions Manager - Luxury Accessories Brand employer: MODE SEARCH Ltd.
At MODE SEARCH Ltd., we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and excellence. Our Edinburgh location provides unique opportunities for professional growth within the luxury retail sector, alongside competitive benefits and a commitment to nurturing talent. Join us to be part of a team that not only drives commercial success but also prioritises delivering unparalleled client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions Manager - Luxury Accessories Brand
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MODE SEARCH Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MODE SEARCH Ltd.!
We think you need these skills to ace Concessions Manager - Luxury Accessories Brand
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MODE SEARCH Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MODE SEARCH Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MODE SEARCH Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
