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- Tasks: Engage clients, drive sales, and deliver exceptional service in luxury retail.
- Company: Join a globally respected luxury brand known for fine jewellery and watchmaking excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and client engagement.
- Why this job: Be part of a prestigious brand that values tradition and innovation while making lasting client connections.
- Qualifications: 3+ years in luxury retail, strong communication skills, and a professional demeanour required.
- Other info: Fluency in English is essential; additional languages are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Client Specialist – Fine Jewellery & Watches
Client Specialist – Fine Jewellery & Watches
Direct message the job poster from MODE SEARCH Ltd.
Mode Search is proud to be partnering with a globally respected luxury brand, renowned for its exceptional craftsmanship in fine jewellery and watchmaking. This is a rare opportunity to join a house that blends tradition with innovation, delivering excellence in both retail and client experience.
The Client Experience Ambassador serves as a front-facing representative, delivering top-tier service within the retail space and beyond. This role focuses on driving sales, building lasting client relationships, and supporting daily operations, all while embodying the values of excellence, professionalism, and elegance.
Key Responsibilities:
- Achieve and exceed personal and team sales targets through proactive client engagement.
- Deliver personalized consultations by identifying client preferences and motivations.
- Maintain up-to-date product knowledge to offer expert-level service and aftercare guidance.
- Contribute to promotional initiatives and represent the boutique during client-facing events.
- Surpass customer expectations with consistently exceptional service.
- Actively develop a personal portfolio of local and international clients.
- Foster client loyalty through attentive follow-ups and data management.
- Collaborate with team members to create seamless, dual-staffed client interactions.
- Manage and resolve client concerns with discretion and effectiveness.
- Participate in store meetings, training, and operational discussions.
- Assist with administrative tasks and ensure smooth daily operations.
- Support stock management, including replenishment, tracking, and annual inventory.
- Maintain designated product areas and handle merchandise with exceptional care.
- Ensure visual displays align with brand guidelines and uphold boutique aesthetics.
Required Skills and Attributes:
- Minimum 3 years of experience in luxury retail, preferably fine jewellery
- Strong communication skills; fluency in English required, additional languages a plus.
- Well-presented, professional demeanour with strong interpersonal skills.
- Positive attitude, proactive mindset, and team-oriented spirit.
- High adaptability and the ability to manage multiple responsibilities under pressure.
- Demonstrates discretion, reliability, and an eye for detail
To apply, please email your CV to info@modesearch.co.uk or click the apply button.
Please note: due to the volume of applications, we can only contact those who have been shortlisted.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Industries
Retail Luxury Goods and Jewelry and Retail
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Client Specialist - Fine Jewellery & Watches employer: MODE SEARCH Ltd.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Specialist - Fine Jewellery & Watches
✨Tip Number 1
Familiarise yourself with the luxury brand's history and values. Understanding their craftsmanship and unique selling points will help you engage more effectively with clients and demonstrate your passion for the brand.
✨Tip Number 2
Network within the luxury retail sector. Attend industry events or join relevant online groups to connect with professionals who can provide insights or even referrals for the Client Specialist role.
✨Tip Number 3
Practice your communication skills, especially in delivering personalised consultations. Role-playing scenarios with friends or colleagues can help you refine your approach to client engagement and service.
✨Tip Number 4
Stay updated on current trends in fine jewellery and watches. Being knowledgeable about the latest styles and innovations will not only impress potential employers but also enhance your ability to connect with clients.
We think you need these skills to ace Client Specialist - Fine Jewellery & Watches
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail, particularly in fine jewellery and watches. Emphasise your sales achievements and client relationship management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury goods and your understanding of the brand's values. Mention specific experiences that demonstrate your ability to deliver exceptional client service.
Showcase Communication Skills: In your application, highlight your strong communication skills. If you speak additional languages, be sure to mention them as they can set you apart from other candidates.
Demonstrate Adaptability: Provide examples in your application that illustrate your adaptability and ability to manage multiple responsibilities under pressure. This is crucial for a role that involves both sales and operational tasks.
How to prepare for a job interview at MODE SEARCH Ltd.
✨Showcase Your Luxury Retail Experience
Make sure to highlight your previous experience in luxury retail, especially in fine jewellery. Share specific examples of how you've driven sales and built client relationships, as this role heavily relies on those skills.
✨Demonstrate Product Knowledge
Familiarise yourself with the brand's products and their unique features. During the interview, be prepared to discuss how you would provide personalised consultations and aftercare guidance based on client preferences.
✨Exude Professionalism and Elegance
Since this is a luxury brand, your presentation matters. Dress elegantly and maintain a professional demeanour throughout the interview. This will reflect your understanding of the brand's values and expectations.
✨Prepare for Client Scenarios
Think about potential client interactions and how you would handle them. Be ready to discuss how you would manage client concerns discreetly and effectively, showcasing your problem-solving skills and attention to detail.