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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional client service in luxury homeware.
- Company: Join a prestigious British design brand known for quality craftsmanship.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Shape client services and make an impact in a respected global brand.
- Qualifications: 5+ years in B2B sales or customer service, with strong leadership skills.
- Other info: Regular travel to London office and involvement in high-profile projects.
The predicted salary is between 36000 - 60000 £ per year.
Mode Search is delighted to be partnering with a leading British design and manufacturing brand to appoint a Client Services Manager. This newly created leadership role offers an exciting opportunity to shape the client services and sales operations function within a highly respected business, known for its quality craftsmanship and global client base. The position is based in Leicester working 5 days in the office and reports directly to the UK & Export Sales Director. The Client Services Manager will oversee and coach teams located across both Leicester and London sites, ensuring exceptional service delivery across all stages of the client journey. This role will include regular travel to the London office.
The Role
- Lead and manage the global Sales Operations team, providing coaching, structure and support
- Act as the key link between sales, manufacturing, logistics, and client development to ensure seamless operations
- Oversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolution
- Drive operational excellence by standardising processes across product categories and sales territories
- Monitor and enhance client satisfaction through consistent communication and intelligent customer service
- Collaborate with senior management to develop and implement commercial strategies
- Deliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-making
- Guide and support team members to exceed performance targets and foster a values-led, collaborative environment
- Engage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharing
- Actively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial work
Requirements
- Minimum 5 years of experience in B2B sales or customer service, ideally in interiors, design, or hospitality
- Proven leadership experience with the ability to inspire, coach and manage high-performing teams
- Strong interpersonal and communication skills, with the ability to resolve complex client issues effectively
- Highly organised with excellent presentation and project management capabilities
- Commercially minded and confident working with data to deliver insights and improvements
- Proficient in Microsoft Office, especially Excel and PowerPoint; experience with SAP Business One and/or Power BI is advantageous
- Comfortable working in a fast-paced, collaborative office setting with a hands-on approach
- Additional languages would be an asset
Interested? Please send your CV to info@modesearch.co.uk or click the apply button. Please note: Due to the volume of applications, only shortlisted candidates will be contacted.
Client Services Manager - Luxury Homeware Brand - Leicester employer: MODE SEARCH Ltd.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - Luxury Homeware Brand - Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, products, and recent projects. We want you to walk in feeling confident and ready to show how you can contribute to their success!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the Client Services Manager role. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. We believe this small gesture can set you apart from other candidates.
We think you need these skills to ace Client Services Manager - Luxury Homeware Brand - Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Client Services Manager role. Highlight your leadership experience and any relevant B2B sales or customer service roles you've had, especially in interiors or hospitality.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Mention specific examples of how you've driven operational excellence or improved client satisfaction in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and team members, make sure your application showcases your strong interpersonal and communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've resolved complex client issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Know Your Brand Inside Out
Before the interview, dive deep into the luxury homeware brand's history, values, and product offerings. Understanding their craftsmanship and client base will help you connect your experience to their needs, showing that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific situations where you coached team members to exceed targets or improved client satisfaction. This will demonstrate your ability to inspire and manage high-performing teams effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding complex client issues. Think of scenarios from your previous roles where you resolved challenges and improved processes, as this aligns with the operational excellence they seek.
✨Demonstrate Your Data Savvy
Since the role involves working with KPIs and insights, be prepared to discuss how you've used data to drive decisions in past positions. Familiarise yourself with tools like Excel and Power BI, and be ready to explain how you can leverage these skills to enhance client services.
