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For Companies At a Glance
- Tasks: Lead a team to create unforgettable client experiences in a luxury fashion environment.
- Company: Join a world-renowned luxury brand celebrated for its elegance and craftsmanship.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the face of luxury service and build meaningful relationships with clients.
- Qualifications: Experience in client-facing roles and strong leadership skills required.
- Other info: Work in a vibrant flagship store in London with a focus on art and culture.
The predicted salary is between 36000 - 60000 £ per year.
Mode Search is supporting a world-renowned luxury maison in the appointment of a Customer Experience Manager. The brand is celebrated globally for its heritage craftsmanship, refined elegance, and deep connection to art, culture, and exceptional service. This is a rare opportunity to join a house where client relationships, discretion, and meaningful experiences sit at the very heart of the business.
The role is based full time in a flagship London store located in Cadogan Place. This is a fully store-based position, reporting into both the Store Director and the regional Customer Experience leadership team. The Customer Experience Manager will lead a small team of Hosts and must be flexible to work weekends when required for stock takes, special events, or holiday cover.
The Role
- Act as the primary custodian of the client experience, with a focus on personalised hosting and relationship building rather than transactional selling.
- Own every touchpoint around the client journey, ensuring exceptional service before, during, and after each visit.
- Gather and utilise detailed client preferences to elevate experiences, including travel arrangements, personal interests, lifestyle needs, and event attendance.
- Lead, manage, and develop a team of Hosts, setting clear standards for service and cultural alignment.
- Coordinate and oversee temporary Host support when required.
- Work closely with internal teams to ensure seamless execution of in-store and external events across categories such as ready-to-wear and leather goods.
- Maintain accurate and meaningful client records, with approximately 20% of the role focused on data input and CRM hygiene.
- Remain highly visible on the shop floor, engaging directly with clients and building long-term relationships.
Requirements
- A highly client-centric professional with a natural ability to connect, host, and anticipate client needs.
- A strong people manager with experience leading and motivating small teams.
- A refined individual with a genuine interest in art, culture, and luxury craftsmanship.
- Backgrounds from department management or client-facing leadership roles are welcomed, particularly those seeking a more experience-led direction.
- Comfortable balancing human interaction with light administrative and CRM responsibilities.
- Not suited to candidates from purely back-of-house or numbers-driven CRM roles.
- A true people person who thrives in a customer-facing, service-led environment.
To apply, please send your CV to info@modesearch.co.uk or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted. We look forward to hearing from you!
Customer Experience Manager - Global Fashion Brand in City of London employer: MODE SEARCH Ltd.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Global Fashion Brand in City of London
✨Tip Number 1
Get to know the brand inside out! Research their heritage, craftsmanship, and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your hosting skills! Think about how you would create a personalised experience for clients. Role-play scenarios with friends or family to get comfortable with building relationships and anticipating needs.
✨Tip Number 3
Network like a pro! Attend events related to fashion and luxury, and connect with people in the industry. You never know who might have a lead on a job or can give you insider tips on the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Manager - Global Fashion Brand in City of London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for creating exceptional customer experiences shine through. We want to see how you connect with clients and make their visits memorable, so share specific examples that highlight your skills in relationship building.
Tailor Your CV to the Role: Make sure your CV reflects the key responsibilities and requirements mentioned in the job description. We’re looking for someone who understands the luxury market, so don’t hesitate to showcase any relevant experience in high-end retail or client-facing roles.
Be Authentic and Personable: We value genuine connections, so let your personality come through in your application. Use a friendly tone and don’t be afraid to express your love for art, culture, and luxury craftsmanship—these are important to us!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at MODE SEARCH Ltd.
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's heritage, craftsmanship, and values. Understanding their connection to art and culture will not only impress but also help you align your answers with their ethos.
✨Showcase Your People Skills
As a Customer Experience Manager, your ability to connect with clients is crucial. Prepare examples of how you've built relationships in previous roles, focusing on personalised service and client satisfaction.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in leading teams. Share specific instances where you motivated your team to achieve exceptional service standards, as this role requires strong people management skills.
✨Prepare for Scenario Questions
Expect questions about handling various client situations. Think of scenarios where you had to anticipate client needs or resolve issues, and be prepared to explain your thought process and outcomes.
