Client Services Manager - Luxury Homeware Brand - Leicester

Mode Search is delighted to be partnering with a leading British design and manufacturing brand to appoint a Client Services Manager. This newly created leadership role offers an exciting opportunity to shape the client services and sales operations function within a highly respected business, known for its quality craftsmanship and global client base.

The position is based in Leicester working 5 days in the office and reports directly to the UK & Export Sales Director. The Client Services Manager will oversee and coach teams located across both Leicester and London sites, ensuring exceptional service delivery across all stages of the client journey.

This role will include regular travel to the London office.

The Role

• Lead and manage the global Sales Operations team, providing coaching, structure and support
• Act as the key link between sales, manufacturing, logistics, and client development to ensure seamless operations
• Oversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolution
• Drive operational excellence by standardising processes across product categories and sales territories
• Monitor and enhance client satisfaction through consistent communication and intelligent customer service
• Collaborate with senior management to develop and implement commercial strategies
• Deliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-making
• Guide and support team members to exceed performance targets and foster a values-led, collaborative environment
• Engage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharing
• Actively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial work

Requirements

• Minimum 5 years of experience in B2B sales or customer service, ideally in interiors, design, or hospitality
• Proven leadership experience with the ability to inspire, coach and manage high-performing teams
• Strong interpersonal and communication skills, with the ability to resolve complex client issues effectively
• Highly organised with excellent presentation and project management capabilities
• Commercially minded and confident working with data to deliver insights and improvements
• Proficient in Microsoft Office, especially Excel and PowerPoint; experience with SAP Business One and/or Power BI is advantageous
• Comfortable working in a fast-paced, collaborative office setting with a hands-on approach
• Additional languages would be an asset

Interested? Please send your CV to info@modesearch.co.uk or click the apply button.

Please note: Due to the volume of applications, only shortlisted candidates will be contacted.