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- Tasks: Patrol the community, enforce traffic regulations, and provide guidance to the public.
- Company: Join a dedicated team focused on community safety and support.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a commitment to customer service.
The predicted salary is between 24000 - 28000 £ per year.
Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate.
Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions.
Deliver excellent customer service by always engaging respectfully with the public and help to uphold a safe, orderly, and customer-focused environment.
Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders.
Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors.
Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records.
Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety.
Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility.
Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm.
Attend court hearings or tribunal proceedings, providing factual witness statements and supporting documentation when a PCN is formally challenged.
Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives.
Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role.
Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork.
Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team.
Operate in line with the company’s core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service.
Civil Enforcement Officer in Oxford employer: Modaxo
Contact Detail:
Modaxo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer in Oxford
✨Tip Number 1
Get to know the community you're applying to serve! Spend some time walking or cycling around the area, chatting with locals, and understanding their parking concerns. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you might need to engage with the public about parking rules or handle complaints. Being approachable and respectful is key, so let’s make sure we nail that part!
✨Tip Number 3
Brush up on your knowledge of local traffic regulations and enforcement procedures. Knowing the ins and outs of what you'll be enforcing will give you a leg up during interviews and show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Civil Enforcement Officer in Oxford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to fit the Civil Enforcement Officer role. Highlight relevant experiences that showcase your ability to engage with the public, enforce regulations, and provide excellent customer service. We love seeing how you connect your skills to our needs!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get straight to the point in your application. Avoid jargon and keep your sentences short and sweet, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Modaxo
✨Know Your Role
Familiarise yourself with the responsibilities of a Civil Enforcement Officer. Understand the importance of enforcing road traffic regulations and how it impacts the community. Be ready to discuss how you can contribute to reducing traffic congestion and improving air quality.
✨Showcase Your Customer Service Skills
Since this role involves engaging with the public, prepare examples of how you've provided excellent customer service in the past. Think about situations where you had to handle difficult interactions and how you managed to remain respectful and helpful.
✨Be Prepared for Real-Life Scenarios
Anticipate questions that may involve real-life scenarios you could face on the job. For instance, how would you handle a situation where a driver refuses to comply with parking regulations? Practising your responses will help you feel more confident during the interview.
✨Stay Updated on Regulations
Make sure you're aware of current parking regulations and any recent changes in legislation. This shows your commitment to the role and your willingness to stay informed. You might even want to mention any relevant training or courses you've taken to enhance your knowledge.