At a Glance
- Tasks: Lead daily operations, manage teams, and ensure top-notch service delivery.
- Company: Join a dynamic team at Oxford County Borough, focused on excellence.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on employee wellbeing and development.
- Why this job: Make a real impact in operational management and customer satisfaction.
- Qualifications: Strong leadership skills and experience in operational management required.
The predicted salary is between 40000 - 50000 £ per year.
Primary lead in all areas of operational day to day management, providing strong leadership to enforcement teams; and line management of operational management team and ANPR review team. Accountable for the service delivery and proactive risk mitigation to ensure compliance with performance standards, SLAs, and KPIs. Management of the infrastructure and resources necessary for contract operations, including IT equipment, vehicle fleet, office supplies, and uniforms. Lead in effective cost controls for consumables, payroll, and fleet management, and oversee Health and Safety protocols within the office and for the deployed workforce on patrol.
Key Responsibilities and Accountabilities
- Accountable for the operational service delivery of the enforcement contract, ensuring compliance with required performance standards, SLAs, and KPIs; including regular reporting on key performance indicators, taking corrective actions where necessary to meet or exceed targets.
- Primary lead in management of day-to-day operational areas, including overseeing enforcement teams’ performance and our contractual obligations in line with our agreed terms and goals.
- Working closely with Customer Success Director to proactively identify opportunities to improve our operational delivery, making suggestions for process change, as appropriate.
- Responsible for identifying potential risks to our delivery or standards of operation, creating appropriate processes to mitigate this and implementing measures to ensure continuity of service.
- Point of contact for our Client and Customers, delivering a positive experience and excellent customer service delivery on behalf of Oxford County Borough; ensuring we are seen as a trusted and capable partner in management of parking enforcements.
- Undertake a regular inspection of necessary tools, equipment and uniform standards to ensure high standards of support available to enable enforcement teams to perform their roles efficiently, including control and maintenance of vehicle costs, ensuring optimal performance and cost efficiency for the fleet.
- Line management of operational management and ANPR review teams; setting objectives, managing performance, attendance and full employee lifecycle processes; setting an example of leadership and respect to foster a positive and successful working environment.
- Working in collaboration with colleagues across the business to embed our company culture and values, leading by example and addressing any behaviours or conduct which are counterculture.
- Primary lead on the effective management of all contractual operational infrastructure, including IT equipment, vehicle fleet, office equipment, uniforms, and consumables, ensuring cost-effective controls for these resources and monitoring contract spend to maintain financial efficiency.
- Accountable for the health and safety controls for the office and deployed workforce, ensuring a safe and compliant working environment in accordance with regulations, company and council policies.
- Point of contact for management of general customer contact, including written correspondence, inquiries and complaints. Taking steps to resolving these within a timely, professional and respectful manner, aiming for a high level of client satisfaction.
- Responsible for overall employee wellbeing, using results from our Peakon survey; employee feedback and comments to inform opportunities to improve our employee experience and motivation.
- Act as a deputy for Customer Success Manager, providing exceptional care and service in the overall delivery of our contractual operational requirements.
- Accountable for identifying and supporting the development of new business opportunities within the contract, contributing to the growth and success of the service.
Operations Support Manager employer: Modaxo
As an Operations Support Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee wellbeing and professional growth. We offer competitive benefits, a strong emphasis on teamwork, and opportunities for career advancement, all while ensuring compliance with performance standards and fostering a culture of respect and collaboration. Located in Oxford County, you will be part of a trusted partner in managing parking enforcements, contributing to the community while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Support Manager at Modaxo!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Modaxo or be willing to refer you for that Operations Support Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Modaxo who’s on the lookout for their next Operations Support Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Support Manager role at Modaxo!
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Modaxo. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Modaxo
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Modaxo. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
