Financial Systems Support Analyst

Join to apply for the Financial Systems Support Analyst role at Modaxo. Modaxo is a global organization that brings together businesses focused on advancing new technologies for people transportation. With more than 40 companies representing over 30 brands, Modaxo has over 3,300 people operating from almost 40 countries.

This remote position is open to candidates based in Portugal, Poland or the UK, and requires occasional travel across the EMEA region, typically once per quarter.

• Manage user roles, permissions, and access controls to ensure appropriate system access across the organisation.
• Configure system preferences, settings, and customisations in line with business needs.
• Monitor and support key system modules to maintain stability, performance, and reliability.
• Escalate complex cases to NetSuite Support or our implementation partner Macrofin, and manage tickets through closure.
• Manage and maintain third-party SuiteApps (e.g., Zone&Co), including set-up, monitoring, troubleshooting, and coordination with external vendors for timely issue resolution.

• Provide ongoing support to system users, answering questions about functionality, troubleshooting issues, and guidance on best practices and training as needed.
• Create and maintain user documentation, training materials, and resources for the business.
• Collate user feedback and suggestions relative to system improvements and process improvements.

• Customise forms, fields, records, workflows, and reports aligned to the business.
• Implement and maintain integrations with third-party applications.
• Develop and maintain saved searches, reports, and dashboards aligned to business requirements.

• Undertake data imports, exports, and migrations whilst ensuring data accuracy.
• Troubleshoot data-related issues and perform routine data cleansing activities as needed.
• Adhere to governance policy procedures and maintain data quality.
• Identify opportunities for process optimisation and automation within the NetSuite environment.
• Stay informed on new features, upgrades, best practices relating to NetSuite and associated integrations.

• Assist in NetSuite implementation projects, supporting requirements gathering, configuration, and testing activities.
• Assist with the set-up of new modules, features, SuiteApps, ensuring alignment with design and requirements.
• Collaborate with implementation partners and internal stakeholders to ensure solutions follow best practices.
• Prepare system documentation, configuration notes, training materials, and knowledge-transfer resources ahead of go-live.
• Contribute to continuous improvement based on learnings from new deployments and user feedback.

• Become an expert in Emburse through various learning methods to troubleshoot problems for finance users.
• Manage the relationship with our Customer Services Partner at Emburse.
• Set up new legal entities on Emburse (with initial support).
• Understand the VAT methods used across Europe within Emburse to advise on correct setups.
• Maintain the integration process between Emburse and GP and Emburse and NetSuite.
• Monitor usage and charges for the system.
• Update group approval levels.
• Control the Workday integration to NetSuite, updating user information to Emburse.

Whilst this position is focused on NetSuite and Emburse, there could be a requirement going forward to work on other system implementations and integrations for finance.

• Experience providing first- and second-level support to users of a financial ERP system (NetSuite experience essential).
• Knowledge of a reimbursement system (Emburse experience desirable), familiar with best practice in travel expense reimbursement management.
• Strong organisational skills and ability to work independently.
• High computer literacy, particularly with accounting and management software in a project environment.
• Self-starter, able to work independently.
• Ability to build trust-building relationships with other members of the finance and IT teams.