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- Tasks: Patrol the community, enforce parking regulations, and provide guidance to the public.
- Company: Join a dedicated team focused on community safety and support.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a commitment to customer service.
The predicted salary is between 24000 - 28000 £ per year.
Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. Deliver excellent customer service by always engaging respectfully with the public and help to uphold a safe, orderly, and customer-focused environment.
Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders.
Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors. Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records.
Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety. Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility.
Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm. Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged.
Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives. Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role.
Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork. Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team.
Operate in line with the company’s core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service.
Civil Enforcement Officer employer: Modaxo
Contact Detail:
Modaxo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to handle challenging situations, as these are key for a Civil Enforcement Officer.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Civil Enforcement Officer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share experiences that highlight your customer service skills and community engagement.
Be Specific About Your Experience: Tailor your application by including specific examples of your past experiences related to traffic regulations or public engagement. We love seeing how you've handled similar situations in the past, so don’t hold back on the details!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short to ensure we can quickly grasp your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Modaxo
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with traffic regulations, parking enforcement procedures, and the importance of customer service in this role. This knowledge will help you answer questions confidently and demonstrate your commitment to the position.
✨Showcase Your Communication Skills
As a Civil Enforcement Officer, engaging respectfully with the public is key. Prepare examples of how you've successfully communicated with people in previous roles or situations. Think about times when you’ve resolved conflicts or provided guidance, as these experiences will highlight your ability to handle challenging interactions.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet. Whether it’s dealing with a difficult member of the public or managing unexpected situations while enforcing regulations, showcasing your problem-solving skills will show that you can handle the demands of the job effectively.
✨Emphasise Teamwork and Community Engagement
This role involves collaboration with community safety partners and supporting colleagues. Share examples of how you’ve worked as part of a team or contributed to community initiatives. Highlighting your teamwork skills will demonstrate that you’re not just focused on individual tasks but also on contributing positively to the wider community.