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- Tasks: Patrol the community, enforce parking regulations, and provide guidance to residents.
- Company: Join a dedicated team focused on improving local traffic and air quality.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for community service.
- Other info: Dynamic role with a focus on teamwork and public engagement.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Introduction
Civil Enforcement Officers are the eyes and ears of the local community, patrolling areas, providing advice to residents and members of the public, whist enforcing road traffic regulation orders and, as and when appropriate, issuing parking penalty charge notices. CEOs will play a significant role in reducing traffic congestion and improving air quality through the effective management of the kerbside and the enforcement of parking restrictions.
Job Summary:
Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate.
Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions.
Deliver excellent customer service by engaging respectfully with the public at all times and help to uphold a safe, orderly, and customer-focused environment.
Job Description:
- Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders.
- Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors.
- Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records.
- Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety.
- Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility.
- Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm.
- Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged.
- Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives.
- Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role.
- Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork.
- Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team.
- Operate in line with the company’s core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service.
Civil Enforcement Officer - Oxford employer: Modaxo Traffic Management Ltd
Contact Detail:
Modaxo Traffic Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer - Oxford
✨Tip Number 1
Get to know the local area like the back of your hand! Familiarise yourself with the streets, parking regulations, and community hotspots. This will not only help you in your role but also show your commitment during interviews.
✨Tip Number 2
Practice your communication skills! As a Civil Enforcement Officer, you'll be engaging with the public regularly. Role-play scenarios with friends or family to boost your confidence in providing advice and handling tricky situations.
✨Tip Number 3
Network with current Civil Enforcement Officers or community safety partners. They can provide insider tips and might even give you a heads-up on job openings. Plus, it shows you're proactive and genuinely interested in the role!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to engage directly with us. Make sure to highlight your customer service skills and community involvement in your application.
We think you need these skills to ace Civil Enforcement Officer - Oxford
Some tips for your application 🫡
Show Your Community Spirit: When writing your application, let us see your passion for community engagement. Highlight any previous experience where you've interacted with the public or contributed to local initiatives. We love candidates who are genuinely interested in making a difference!
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to outline your skills and experiences that relate directly to the role of a Civil Enforcement Officer.
Demonstrate Your Problem-Solving Skills: As a Civil Enforcement Officer, you'll face various challenges. In your application, share examples of how you've successfully resolved issues in the past. This will show us that you can think on your feet and handle situations effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Modaxo Traffic Management Ltd
✨Know Your Role
Familiarise yourself with the responsibilities of a Civil Enforcement Officer. Understand the importance of enforcing parking regulations and how it impacts the community. Be ready to discuss how you can contribute to reducing traffic congestion and improving air quality.
✨Showcase Your Customer Service Skills
As a CEO, you'll be engaging with the public regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and handle difficult situations with respect and professionalism.
✨Be Prepared for Practical Scenarios
Think about potential scenarios you might face on the job, such as dealing with non-compliant parkers or providing advice to residents. Practise how you would respond to these situations, demonstrating your problem-solving skills and approachability.
✨Stay Updated on Regulations
Make sure you're aware of current parking regulations and any recent changes in legislation. This shows your commitment to the role and your willingness to stay informed. You might even want to mention any relevant training you've undertaken to enhance your knowledge.