Patient Services Assistant - Walsall Division

Patient Services Assistant – Walsall DivisionReady to make an impact? Why notconsider j oiningus as a Patient Services Assistant within Walsall Division of ModalityPartnership!

Ifyou love helping people, enjoy variety, you want to acquire skills which embracenew technologies, and you want a role where everyday matters, we want to hearfrom you!

We are lookingfor 4 Patient Services Assistants (Receptionists) to join our teams at ForresterStreet Surgery working 37.5 & 20.6 hours per week, Collingwood Family Practiceworking 25 hours per week and at Pleck Health Centre 37.5 hours per week on a 12-monthfixed term for Maternity Cover. This is so much more than atraditional reception role as you will be a vital part of a team embracingtechnology and automation to support online, patient-facing services, andback-office administration.

Your acquiredskills will maximise the use of technology to manage patient appointments andenquiries efficiently, helping ensure our practices run smoothly while deliveringan outstanding patient experience.

If you are aproblem-solver who enjoys interacting with people and want to make a realdifference every day, this could be the role for you.

Minimum27 days annual leave + 8 bank holidays (pro rata)

Employeediscounts and benefits

Careerdevelopment and education pathways

Enhancedfamily-friendly policies

Flexibleworking options

Main duties of the jobThisis a dynamic, patient-facing, back-office, and digitally advanced customerservice role that maximises the use of digital tools and automation to maximisepatient care and the overall patient experience. You will provide compassionatesupport, answer patient queries, and signpost to the right team member.

You will workin innovative ways, embracing new technologies such as digital patient triageand automation to support the delivery of high-quality patient care.

Keyresponsibilities include:

Managingappointments and patient enquiries using the provision of digital patienttriage which may be initiated through online, in person, or via telephonerequests

Handlingadministrative tasks efficiently embracing IT and innovative automation

Supportingthe practice with flexibility, innovation, and problem-solving

Contributingas a confident and caring member of the team

Youwill need adaptability, initiative, and the drive to make a difference everyday and in return you will be rewarded with meaningful work, genuine jobsatisfaction, and the fulfilment of seeing the positive impact you make as partof a supportive, values-driven team.

About usOurWalsallpractices are part of Modality Partnership, one of the UKslargest GP super-partnerships, serving over 450,000 patients with a workforceof more than 1,500 staff. We continuously innovate to improve patient care andstaff experience, embracing digital tools and automation to enhance howservices are delivered.

Inthis role, you will develop key skills while helping to improve systems,processes, and ways of working across the organisation. Youll work inalignment with our CARE values of Commitment, Accountability, Respect andExcellence , bringing them to life in every patient interaction andadministrative task. Youll gain a strong mix of digital, front-line, andback-office skills, playing an active role in enhancing both patient and staffexperience.

Allemployees have access to our benefits scheme, NHS pension, and clear career developmentpathways. We value diversity and are proud to be an Equal OpportunitiesEmployer, committed to fair treatment in line with the Equality Act 2010.

Ifyou are looking for a rewarding role where your commitment and compassion trulycount, apply now and grow your career with us in Walsall Division, ModalityPartnership.

Job responsibilitiesYou should refer to the supportingdocuments for a full JD outlining core responsibilities.

You will thrive if youenjoy a challenge of learning new skills, embracing new technologies includingautomation, helping patients, managing information efficiently, and enhancing ITskills with MS Word, Outlook, Excel, clinical systems and other systems.

If you are seeking achallenging, rewarding role in a growing, supportive team, wed love to hearfrom you.

We reserve the right to close thisvacancy at any time during the advertising period.

Pre-employment Requirements:

Vaccinations: Mandatory for certain roles and there may be a delay to start dates where theyare not provided; we provide guidance and support to manage individual andenvironmental risks.

Right to work: Proofof UK working eligibility required at interview.

References: Tworeferences required, one of which must be your current/most recent employer andreference checks must cover at least the past three years of employment ortraining.

Employment history: Please notify us of any employment gaps of 6 weeks or more.

Person SpecificationSkills

Excellent communication and interpersonal skills.

Problem-solving and organisational ability.

Tolerance to fast pace working retaining professionalism to be able to support patients appropriately.

Computer literate and adaptable in line with new ways of working.

Personal Qualities

Confident, welcoming, professional, empathetic.

Team player with a professional manner and appearance.

Tactful, discreet, and proactive.

Adaptable to taking on new skills and challenges.

Flexible and responsive to new practices and working hours.

Knowledge

Knowledge of customer service principles.

Reception protocols and call handling preferred but not essential.

NHS / Clinical systems / MS Office applications.

Previous experience in NHS/general practice preferred but not essential.

For this role, you will be required to provide evidence of full Hepatitis B vaccination including three doses with titre level and or booster, along with MMR and Varicella vaccination status. Support will be provided where required.

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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