At a Glance
- Tasks: Lead operations and drive excellence in a dynamic healthcare environment.
- Company: Join Modality East Surrey Division, an award-winning GP super-partnership.
- Benefits: Enjoy competitive salary, generous leave, employee discounts, and flexible working options.
- Other info: Be part of a collaborative culture focused on continuous improvement and innovation.
- Why this job: Make a real impact on patient care and service delivery in primary care.
- Qualifications: Proven leadership experience in healthcare operations and strong strategic thinking skills.
The predicted salary is between 65000 - 65000 £ per year.
Ready to make an impact? Why not consider joining us as Head of Operations within Modality East Surrey Division, an award-winning forward-thinking GP Partnership. We are seeking an experienced, dynamic and exceptional Head of Operations to join the East Surrey Division of Modality Partnership working closely with the executive partner and divisional leadership team. This full-time, senior leadership role offers the opportunity to shape, strengthen, and optimise operational services across a forward-thinking GP super-partnership.
You will play a pivotal role in shaping and delivering operational excellence across a multi-site GP service, ensuring high-quality care, strong governance and sustainable performance. If you are a compassionate, patient-focused leader with a passion for primary care, workforce wellbeing, and service improvement, we want to hear from you. Apply now and join a partnership that embodies our organisational values of Commitment, Accountability, Respect, and Excellence (CARE).
Minimum 27 days annual leave + 8 bank holidays (pro rata) Employee discounts and benefits scheme Employee Assistance Programme (EAP) Enhanced family-friendly policies Flexible working options.
Main duties of the job:
- Lead strategic operations, workforce management, and organisational development across the division.
- Oversee governance, compliance, HR processes, risk management, and operational performance.
- Provide financial oversight, budget management, and optimise resource utilisation.
- Lead digital transformation and IT infrastructure initiatives to future-proof operational delivery.
- Shape service delivery models to enhance both patient care and staff satisfaction.
- Support the Executive Partner and Divisional Board in planning, implementing, and evaluating organisational priorities.
- Work collaboratively across multidisciplinary teams and external partners to ensure high-quality, efficient, and innovative services.
You will thrive in this role if you enjoy balancing strategic planning with hands-on delivery, driving meaningful change, and optimising systems, processes, and operational performance. All employees have access to our employee benefits scheme and NHS pension. We are proud to be an Equal Opportunities Employer, committed to fair and equitable recruitment in line with the Equality Act 2010.
About us: Modality East Surrey Division is part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a multidisciplinary workforce of more than 1,500 staff. We are proud to be a Pulse GP Team of the Year 2025 award-winning practice, delivering high-quality, patient-centred care across a dynamic and evolving primary care landscape. We are committed to continuous improvement, innovation, and scalable operational solutions, including digital transformation, automation of administrative processes, and robust governance frameworks to ensure patient safety and quality assurance.
In this role, you will help shape innovative, scalable operational models that improve both patient outcomes and staff experience while supporting a culture of excellence, collaboration, and continuous improvement. If you are ready to take on a challenging and rewarding senior leadership role, where your expertise, strategic thinking, and operational insight will make a tangible difference to patient care and service delivery, we want to hear from you. Apply now to join Modality East Surrey Division and help shape the future of primary care.
Job responsibilities: Please refer to the supporting documents for the full Job Description outlining the core responsibilities of this role.
You will thrive in this position if you:
- Have a passion for operational leadership within primary care.
- Enjoy balancing strategic planning with hands-on delivery.
- Are driven to optimise systems, processes and performance.
- Value governance, quality and patient safety.
- Want to lead meaningful, large-scale change.
If you are seeking a challenging and rewarding senior leadership role within a growing and innovative healthcare partnership, we would welcome your application. We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements:
- Vaccinations: Mandatory for certain roles; guidance provided for managing risks.
- Right to work: Proof of UK eligibility required at interview.
- References: Two references required, covering at least the past three years.
- Employment history: Notify us of any gaps of 6 weeks or more.
Person Specification:
Knowledge:- Strong understanding of NHS guidelines, primary care operations, and service delivery models.
- Experience working within a multi-site GP environment (desirable).
- Project and change management expertise (PRINCE2, LEAN, or equivalent) (desirable).
- Significant experience as a Practice Manager, Senior Practice Manager, or equivalent NHS leadership role (essential).
- Proven senior leadership experience in healthcare operations, business management, HR, governance, IT, or related fields.
- Experience managing complex teams and delivering change within large organisations.
- Financial and commercial acumen, including budget management and risk assessment.
- Excellent stakeholder management and influencing skills at Board level.
- Competent in MS Office applications (Outlook, Excel, Word) and other relevant systems.
- Workforce leadership and a focus on quality improvement.
- A collaborative and values-driven leadership style.
- Strategic thinker with the ability to balance long-term vision and operational delivery.
- Visionary, proactive, and innovative leader.
- Strong communicator and collaborative relationship builder.
- Committed to staff development, empowerment, and wellbeing.
- Adaptable and resilient in a fast-paced healthcare environment.
- Confident operating at both strategic and operational levels.
- Comfortable leading through change and ambiguity.
- Passionate about people, culture and patient care.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Head of Operations - East Surrey Division employer: Modality Partnership
Modality Partnership is an excellent employer, offering a supportive and innovative work culture at Haydock Medical Centre in St Helens. With extensive benefits such as 27 days of annual leave and employee discounts, we prioritise employee well-being and growth, ensuring that our team members thrive in their roles while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - East Surrey Division
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We think you need these skills to ace Head of Operations - East Surrey Division
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Modality Partnership.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Modality Partnership. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Modality Partnership
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Modality Partnership’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
