Practice Manager - St Helens Division

Ready to make an impact? Why not consider joining us as a Practice Manager within the St Helens Division of Modality Partnership! If you are an experienced leader who enjoys driving change, developing high-performing teams, solving complex operational challenges, and improving patient services, we want to hear from you!

We are looking for a Practice Manager to join our team at Haydock Medical Centre on a full-time basis. This is far more than a traditional management role. You will be a key member of the Senior Leadership Team, providing strategic and operational leadership while supporting the delivery of high-quality, safe, and effective primary care services.

You will lead practice operations, support staff development, oversee performance and compliance, and work collaboratively with partners and stakeholders to deliver innovative solutions that improve patient and staff experience.

If you are a proactive leader who enjoys influencing positive change and making a meaningful difference to healthcare services, this could be the role for you.

Why join us?

• NHS pension scheme
• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support initiatives

This is a dynamic leadership, operational, and people management role requiring excellent organisational, communication, and stakeholder management skills. You will be responsible for the day-to-day management of the practice, ensuring services are delivered efficiently, safely, and in line with organisational objectives.

Key responsibilities include:

• Providing strategic and operational leadership across the practice
• Managing and developing practice teams, team leaders, and administrative staff
• Supporting workforce planning, recruitment, performance management, and staff development
• Leading the implementation of organisational projects, service improvements, and operational initiatives
• Working with partners and stakeholders to achieve national and local quality, performance, and contractual standards
• Supporting compliance with Care Quality Commission (CQC), Integrated Care Board (ICB), and NHS England requirements
• Acting as the first point of contact for premises-related issues and ensuring appropriate escalation and resolution
• Overseeing health and safety compliance and risk management within the practice
• Supporting financial management, resource planning, and efficient use of practice resources
• Building effective relationships with internal and external stakeholders to improve services and patient outcomes

Haydock Medical Centre is part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.

In this role, you will play a pivotal part in shaping and improving operational performance, supporting service transformation, and helping to deliver strategic objectives across the organisation. You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life through your leadership and decision-making.

Unlike many traditional management positions, this role offers a unique opportunity to combine leadership, operational management, service improvement, people development, and strategic planning. You will develop a broad portfolio of skills while helping to create sustainable improvements within Primary Care.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

If you are looking for a rewarding leadership role where your expertise, innovation, and commitment can make a genuine difference, apply now and grow your career with us in St Helens Division, Modality Partnership.

You should refer to the supporting documents for a full Job Description outlining the core responsibilities of the role. You will need strong leadership skills, resilience, and the ability to manage competing priorities in a fast-paced environment. In return, you will be rewarded with a highly influential role, opportunities for professional growth, and the satisfaction of making a lasting impact on patient care and service delivery.

You will thrive if you enjoy leading people, implementing innovative solutions, analysing performance, improving operational effectiveness, and influencing positive change across healthcare services. This role offers the opportunity to work closely with partners, senior leaders, clinicians and operational teams to implement improvements, manage performance and support the delivery of high-quality patient care, while helping shape the future delivery of primary care services.

If you are seeking a challenging and rewarding leadership role within a growing and supportive organisation, we'd love to hear from you.

Pre-employment Requirements

• Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
• Right to work: Proof of UK working eligibility required at interview.
• References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
• Employment history: Please notify us of any employment gaps of 6 weeks or more.

Skills

• Strong leadership and people management skills
• Excellent communication skills, both written and verbal
• Ability to motivate, develop, and manage high-performing teams
• Strong stakeholder management and relationship-building skills
• Excellent organisational and project management skills
• Ability to manage multiple priorities and deliver outcomes to deadlines
• Good financial awareness and resource management skills
• Analytical and problem-solving skills with a focus on continuous improvement
• Commitment to innovation and service transformation within healthcare

Knowledge

• Understanding of how the role contributes to the wider healthcare system and multidisciplinary teams
• Knowledge of performance management, recruitment, employee relations, and sickness absence management
• Understanding of key managerial policies, procedures, and employment legislation
• Knowledge of General Data Protection Regulations (GDPR) and information governance requirements
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
• Proficiency in the use of clinical systems and healthcare technologies
• Understanding of CQC, ICB, NHS England, and wider healthcare regulatory requirements

Qualifications

• NVQ Level 4/5 qualification or equivalent management experience within General Practice or a healthcare setting

Personal Qualities

• Professional, proactive, and self-motivated
• Resilient and able to work effectively under pressure
• Strong commitment to patient-centred care and service excellence
• Ability to manage difficult situations and challenging conversations professionally
• Collaborative leadership style with a focus on team development
• Flexible and adaptable to changing priorities and organisational needs
• Positive attitude towards learning, development, and continuous improvement
• Strong interpersonal skills with the ability to influence and engage others effectively

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.