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- Tasks: Support patients through calls and digital services while managing enquiries and appointments.
- Company: Join a leading GP super-partnership dedicated to patient care and innovation.
- Benefits: Enjoy 27 days annual leave, employee discounts, and flexible working options.
- Other info: Be part of a supportive team with clear career development pathways.
- Why this job: Make a real difference in patients' lives every day while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 28000 ÂŁ per year.
Ready to make an impact? Why not consider joining us as a Patient Contact Assistant within AWC Division of Modality Partnership! If you love helping people, enjoy variety, want to build skills using new technologies, and are looking for a role where every day truly matters, we want to hear from you! Apply now and join a team that values Commitment, Accountability, Respect, and Excellence (CARE).
We are looking for Patient Contact Assistants to join our team at Silsden Medical Practice. This is far more than a traditional call‑handling role; you will be a vital part of a dynamic team supporting patients through a mix of telephone, digital, and administrative services. Your skills will help maximise the use of technology to manage patient enquiries, appointments, and support requests efficiently, ensuring a smooth patient journey and an outstanding experience.
If you are a confident communicator, enjoy problem‑solving, and want to make a real difference every day, this could be the role for you.
Minimum 27 days annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Enhanced family‑friendly policies
Flexible working options
Main duties of the job
This is a fast‑paced, patient‑focused, and digitally supported customer service role. You will be part of the Patient Contact Team, delivering high‑quality support to patients and healthcare professionals. You will provide compassionate assistance, manage patient queries, and ensure patients are directed to the most appropriate service or team member. You will work in innovative ways, embracing digital tools and systems to support the delivery of high‑quality patient care.
Key responsibilities include:
- Managing patient enquiries and appointments via telephone and digital systems
- Supporting patients with general queries and signposting appropriately
- Handling administrative tasks efficiently using IT systems
- Working collaboratively as part of a multi‑disciplinary team
- Demonstrating flexibility, initiative, and problem‑solving in a busy environment
This role requires adaptability and a proactive approach.
About us
AWC Division is part of Modality Partnership, one of the UK's largest GP super‑partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing new technologies and scalable solutions to enhance service delivery. In this role, you will develop a wide range of skills while contributing to improvements in systems, processes, and patient experience. You will work in alignment with our CARE values, bringing them to life in every interaction.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We are proud to be an Equal Opportunities Employer, committed to fairness and inclusion in line with the Equality Act 2010. If you are looking for a rewarding role where your contribution truly matters, apply now and grow your career with us.
Job responsibilities
Please refer to the supporting documents for the full Job Description outlining the core responsibilities of this role. You will thrive if you enjoy learning new skills, supporting patients, managing information effectively, and using systems such as MS Word, Outlook, Excel, and clinical systems. If you are seeking a challenging and rewarding role within a supportive and growing team, we would love to hear from you.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements
Vaccinations: Mandatory for certain roles. Support will be provided where needed.
Right to work: Proof of eligibility to work in the UK required at interview.
Employment history: Any gaps of 6 weeks or more must be explained.
Person Specification
Knowledge
- Customer service principles and practices
- Call handling and telephone systems
- MS Office applications
- NHS systems knowledge (desirable)
Skills
- Excellent communication and interpersonal skills
- Strong organisational and problem‑solving abilities
- Ability to work in a fast-paced environment while remaining professional
- Ability to manage challenging conversations with empathy
- IT literate and adaptable to new systems and technologies
Personal Qualities
- Confident, welcoming, and professional
- Strong team player with a positive attitude
- Tactful, discreet, and empathetic
- Proactive with the ability to use initiative
- Flexible and adaptable to new ways of working and varying hours
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Contact Assistant - Silsden Medical Practice employer: Modality Partnership
Contact Detail:
Modality Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Contact Assistant - Silsden Medical Practice
✨Tip Number 1
Get to know the company! Research Silsden Medical Practice and Modality Partnership. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Contact Assistant, you'll need to be a confident communicator. Try role-playing common scenarios with friends or family to get comfortable handling patient queries and managing challenging conversations.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital tools and systems like MS Office and any NHS systems if possible. Being able to demonstrate your adaptability to new technologies will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Patient Contact Assistant - Silsden Medical Practice
Some tips for your application 🫡
Show Your Passion for Helping People: When writing your application, let us know why you love helping others. Share any experiences where you've made a difference in someone's day, as this role is all about supporting patients and making their journey smoother.
Highlight Your Communication Skills: As a Patient Contact Assistant, you'll be chatting with patients and healthcare professionals regularly. Make sure to showcase your excellent communication skills in your application. Give examples of how you've handled challenging conversations with empathy and professionalism.
Embrace Technology in Your Application: We're looking for someone who can adapt to new technologies. Mention any experience you have with digital tools or IT systems, especially if you've used them in a customer service setting. This will show us you're ready to thrive in a digitally supported environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Silsden Medical Practice!
How to prepare for a job interview at Modality Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Contact Assistant role. Familiarise yourself with the key responsibilities and how they align with the values of Commitment, Accountability, Respect, and Excellence (CARE). This will help you demonstrate your genuine interest and how you can contribute to the team.
✨Showcase Your Communication Skills
As a Patient Contact Assistant, excellent communication is crucial. Prepare examples of how you've effectively handled patient queries or challenging conversations in the past. Highlight your ability to empathise and provide compassionate assistance, as this will resonate well with the interviewers.
✨Embrace Technology
Since the role involves using digital tools and systems, be ready to discuss your experience with IT systems like MS Office and any clinical systems you may have used. If you’re familiar with new technologies, mention how you’ve adapted to them in previous roles to improve efficiency.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've successfully solved problems in a fast-paced environment. The interviewers will be looking for your ability to think on your feet and manage multiple tasks while maintaining professionalism, so come armed with relevant examples.