Patient Services Manager - Pleck Health Centre

Ready to make an impact? Why not consider joining us as a Patient Services Manager within the Walsall Division of Modality Partnership. We have an exciting opportunity for a motivated and experienced individual to lead and support the delivery of high-quality patient services across the division. If you are passionate about leadership, service improvement, and creating a positive patient experience, we would love to hear from you. Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).

This role is suited to individuals who are strong communicators, highly organised, and confident leaders. You will play a key role in overseeing the day-to-day operational management of the practice, ensuring patients receive an excellent service while supporting both clinical and non-clinical teams.

As an employee with us, you can benefit from:

• Enrolment in the NHS pension scheme
• Minimum 27 days annual leave plus 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Education and career development pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support and initiatives

Main duties of the job:

This is a varied leadership and management role supporting the smooth and effective running of practice operations. Working as part of a wider divisional management team, you will help drive service delivery and continuous improvement. Key responsibilities include staff and rota management, payroll and expenses oversight, organising meetings, handling patient queries, and ensuring CQC compliance. You will also support the implementation of policies and improvement projects. You will work closely with central support teams (finance, HR, recruitment, and complaints), requiring a flexible, proactive, and resourceful approach.

About us:

Our Walsall practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,900 staff. We are committed to innovation and improving how services are delivered. You will work with key stakeholders including Divisional Managers, GP Partners, and the Divisional Board to enhance ways of working and improve patient and staff experience. This role offers a broad portfolio including leadership, staff management, and change management within Primary Care. All employees have access to career development pathways. We are proud to be an Equal Opportunities Employer committed to fairness and inclusion.

If you are looking for a rewarding leadership role where you can influence change and make a real difference, apply now and grow your career with us in the Walsall Division, Modality Partnership.

Job responsibilities:

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role. You will enjoy this role if you are passionate about leadership, service improvement, and implementing innovative solutions. You will work closely with leadership teams to influence change and improve service delivery. If you are ready to take the next step in your career, we welcome your application.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements:

• Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.
• Right to work: Proof of eligibility to work in the UK is required at interview.
• References: References must be obtained prior to employment, including one from your current or most recent employer.
• Employment history: Any gaps of 6 weeks or more must be declared.

Person Specification:

• NVQ Level 3 or equivalent experience
• MS Office software packages
• Patient services systems, procedures, and policies
• Basic knowledge of HR policies and procedures
• Understanding of appraisal systems
• Knowledge of sickness and absence policies
• Recruitment processes awareness
• Health and Safety procedures

• Experience in a supervisory role

• Professional approach to work
• Willingness to support training and development
• Smart appearance
• Responsive with a positive outlook

• Effective written and verbal communication skills
• Ability to manage difficult situations and challenging behaviours
• Strong leadership and team management abilities
• Ability to work collaboratively to develop solutions
• Good IT and organisational skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.