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- Tasks: Support patients and manage appointments using innovative digital tools.
- Company: Join Modality Partnership, a leading GP super-partnership in the UK.
- Benefits: Enjoy 27 days annual leave, employee discounts, and flexible working options.
- Other info: Be part of a supportive team that values commitment and innovation.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: No prior experience needed; just a passion for helping others and learning.
The predicted salary is between 30000 - 40000 £ per year.
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within the Wokingham Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills that embrace new technologies, and want a role where every day matters, we want to hear from you!
We are looking for a Patient Services Assistant to join our team at Wokingham Medical Centre on a fixed-term contract for 1 year to cover maternity leave. This role is for 20 hours per week, as outlined below:
- Monday 07:30-18:30 with 1 hour break
- Tuesday 07:30-12:30
- Thursday 13:30-18:30
This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration. Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.
If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Minimum 27 days annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Career development and education pathways
Enhanced family-friendly policies
Flexible working options
Main duties of the job
This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key responsibilities include:
- Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
- Handling administrative tasks efficiently embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day and in return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
Apply now and join a team that values commitment, accountability, respect, and excellence (CARE).
About us
Our Wokingham practices are part of Modality Partnership, one of the UK's largest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered. In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation.
You will work in alignment with our CARE values of Commitment, Accountability, Respect, and Excellence, bringing them to life in every patient interaction and administrative task. You will gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
If you are looking for a rewarding role where your commitment and compassion truly count, apply now and grow your career with us in Wokingham Division, Modality Partnership.
Job responsibilities
You should refer to the supporting documents for a full JD outlining core responsibilities. You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems, and other systems. If you are seeking a challenging, rewarding role in a growing, supportive team, we'd love to hear from you.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements:
- Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
- Right to work: Proof of UK working eligibility required at interview.
- References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
- Employment history: Please notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge
- Knowledge of customer service principles
- Reception protocols and call handling preferred but not essential
- NHS / Clinical systems / MS Office applications
- Previous experience in NHS/general practice preferred but not essential
Personal Qualities
- Confident, welcoming, professional, empathetic
- Team player with a professional manner and appearance
- Tactful, discreet, and proactive
- Adaptable to taking on new skills and challenges
- Flexible and responsive to new practices and working hours
Skills
- Excellent communication and interpersonal skills
- Problem-solving and organisational ability
- Tolerance to fast pace working retaining professionalism to be able to support patients appropriately
- Computer literate and adaptable in line with new ways of working
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Assistant - Wokingham Division employer: Modality Partnership
Contact Detail:
Modality Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - Wokingham Division
✨Tip Number 1
Get to know the company! Research Modality Partnership and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect Patient Services Assistant. Highlight your problem-solving skills and your passion for helping people – it’s all about making that personal connection.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Wokingham Medical Centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference every day.
We think you need these skills to ace Patient Services Assistant - Wokingham Division
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your enthusiasm for helping patients shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight your compassion and commitment.
Embrace the Tech Angle: Since this role involves using digital tools and automation, make sure to mention any tech skills or experiences you have. We love candidates who are eager to learn and adapt to new technologies, so don’t hold back on showcasing your digital savvy!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Patient Services Assistant role. Highlight your key skills and experiences without overcomplicating things.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Modality Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Assistant role. Familiarise yourself with the key responsibilities and how they align with the values of Modality Partnership. This will help you articulate why you're a great fit for the position.
✨Showcase Your Tech Savvy
Since this role involves embracing new technologies, be prepared to discuss your experience with digital tools and automation. Share specific examples of how you've used technology in previous roles to improve efficiency or enhance customer service.
✨Demonstrate Compassion and Empathy
As a Patient Services Assistant, you'll be interacting with patients regularly. During the interview, highlight your ability to provide compassionate support and how you handle difficult situations with empathy. This will show that you understand the importance of patient care.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how the practice embraces innovation. This shows your genuine interest in the role and the organisation.