Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients and staff, manage enquiries, and ensure smooth practice operations.
- Company: Join a leading GP super-partnership dedicated to patient care.
- Benefits: Enjoy competitive pay, NHS pension, 27+ days leave, and employee discounts.
- Why this job: Make a real difference in patient experiences while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Flexible hours and opportunities for career growth in a supportive environment.
Patient Services Assistant – Birmingham Division
Ready to make an impact? Why notconsider joiningus as a Patient Services Assistant within Birmingham Division of ModalityPartnership!
Ifyou love helping people, enjoy variety, you want to acquire skills which embracenew technologies, and you want a role where everyday matters, we want to hearfrom you!
Applynow and join a team that values commitment, accountability, respect, andexcellence (CARE).
We are lookingfor a Patient Services Assistant (Receptionist) to join our teams at BlackCountry Family Practice on a full-time basis (37.5 hours per week). This is somuch more than a traditional reception role as you will be a vital part of a teamembracing technology and automation to support online, patient-facing services,and back-office administration.
Your acquiredskills will maximise the use of technology to manage patient appointments andenquiries efficiently, helping ensure our practices run smoothly whiledelivering an outstanding patient experience.
If you are aproblem-solver who enjoys interacting with people and want to make a realdifference every day, this could be the role for you.
Minimum27 days annual leave + 8 bank holidays (pro rata)
Employeediscounts and benefits
Careerdevelopment and education pathways
Enhancedfamily-friendly policies
Flexibleworking options
Main duties of the job
Thisis a dynamic, patient-facing, back-office, and digitally advanced customerservice role that maximises the use of digital tools and automation to maximisepatient care and the overall patient experience. You will provide compassionatesupport, answer patient queries, and signpost to the right team member.
You will workin innovative ways, embracing new technologies such as digital patient triageand automation to support the delivery of high-quality patient care.
Keyresponsibilities include:
Managingappointments and patient enquiries using the provision of digital patienttriage which may be initiated through online, in person, or via telephonerequests
Handlingadministrative tasks efficiently embracing IT and innovative automation
Supportingthe practice with flexibility, innovation, and problem-solving
Contributingas a confident and caring member of the team
Youwill need adaptability, initiative, and the drive to make a difference everyday and in return you will be rewarded with meaningful work, genuine jobsatisfaction, and the fulfilment of seeing the positive impact you make as partof a supportive, values-driven team.
About us
OurBirminghampractices are part of Modality Partnership, one of the UKslargest GP super-partnerships, serving over 450,000 patients with a workforceof more than 1,500 staff. We continuously innovate to improve patient care andstaff experience, embracing digital tools and automation to enhance howservices are delivered.
Inthis role, you will develop key skills while helping to improve systems,processes, and ways of working across the organisation. Youll work inalignment with our CARE values of Commitment, Accountability, Respect andExcellence, bringing them to life in every patient interaction andadministrative task. Youll gain a strong mix of digital, front-line, andback-office skills, playing an active role in enhancing both patient and staffexperience.
Allemployees have access to our benefits scheme, NHS pension, and clear careerdevelopment pathways. We value diversity and are proud to be an EqualOpportunities Employer, committed to fair treatment in line with the EqualityAct 2010.
Ifyou are looking for a rewarding role where your commitment and compassion trulycount, apply now and grow your career with us in Birmingham Division, ModalityPartnership.
Job responsibilities
You should refer to the supportingdocuments for a full JD outlining core responsibilities.
You will thrive if youenjoy a challenge of learning new skills, embracing new technologies includingautomation, helping patients, managing information efficiently, and enhancing ITskills with MS Word, Outlook, Excel, clinical systems and other systems.
If you are seeking achallenging, rewarding role in a growing, supportive team, wed love to hearfrom you.
We reserve the right to close thisvacancy at any time during the advertising period.
Pre-employment Requirements:
Vaccinations:Mandatory for certain roles and there may be a delay to start dates where theyare not provided; we provide guidance and support to manage individual andenvironmental risks.
Rightto work: Proof of UK working eligibility required atinterview.
References: Tworeferences required, one of which must be your current/most recent employer andreference checks must cover at least the past three years of employment ortraining.
Employmenthistory: Please notify us of any employment gaps of 6weeks or more.
Person Specification
Knowledge
- We require high performing team members to join our team with:
- Knowledge of customer service principles
- Reception protocols and call handling preferred but not essential
- NHS / Clinical systems / MS Office applications
- Previous experience in NHS/general practice preferred but not essential
Personal Qualities
- Confident, welcoming, professional, empathetic
- Team player with a professional manner and appearance
- Tactful, discreet, and proactive
- Adaptable to taking on new skills and challenges
- Flexible and responsive to new practices and working hours
Skills
- Excellent communication and interpersonal skills
- Problem-solving and organisational ability
- Tolerance to fast pace working retaining professionalism to be able to support patients appropriately
- Computer literate and adaptable in line with new ways of working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
Patient Services Assistant - Birmingham Division employer: Modality Partnership
Contact Detail:
Modality Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - Birmingham Division
✨Tip Number 1
Get to know the company! Research Modality Partnership and understand their CARE values. When you show that you align with their commitment to patient care, it’ll make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Patient Services Assistant, you'll be interacting with patients daily. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Patient Services Assistant - Birmingham Division
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping patients shine through. We want to see that you genuinely care about providing excellent customer service and making a positive impact on people's lives.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for problem-solvers with great communication skills, so don’t forget to showcase those in your application!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Modality Partnership
✨Know Your CARE Values
Before the interview, take some time to understand the CARE values: Commitment, Accountability, Respect, and Excellence. Think of examples from your past experiences that demonstrate these values, as they are crucial for the role of a Patient Services Assistant.
✨Brush Up on Customer Service Skills
Since this role involves a lot of patient interaction, be prepared to discuss your customer service experience. Think about how you've handled difficult situations or provided exceptional service in the past, and be ready to share those stories during the interview.
✨Familiarise Yourself with Basic Medical Terminology
Having a basic understanding of medical terminology can set you apart from other candidates. Do a bit of research on common terms and phrases used in a GP practice, so you can confidently engage in discussions about patient care.
✨Show Your Flexibility and Problem-Solving Skills
This role requires innovation and adaptability. Prepare to discuss times when you've had to think on your feet or adapt to changing circumstances. Highlight your ability to work resourcefully as part of a team to ensure tasks are completed efficiently.