At a Glance
- Tasks: Support patients and manage appointments using innovative digital tools.
- Company: Join Modality Partnership, a leading GP super-partnership in the UK.
- Benefits: Enjoy 27 days annual leave, employee discounts, and flexible working options.
- Other info: Be part of a supportive team that values commitment and innovation.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 € per year.
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Nottingham Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills which embrace new technologies, and want a role where every day matters, we want to hear from you! Apply now and join a team that values commitment, accountability, respect, and excellence (CARE).
We are looking for a Patient Services Assistant (Receptionist) to join our team at Wellspring Surgery part time for 34 hours per week on a fixed term contract until 31.05.2027. This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration. Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.
If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Minimum 27 days annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Enhanced family-friendly policies
Flexible working options
Main duties of the job
This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key responsibilities include:
- Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
- Handling administrative tasks efficiently embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day and in return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
About us
Our Nottingham practices are part of Modality Partnership, one of the UK's largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,900 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.
In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You'll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You'll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
If you are looking for a rewarding role where your commitment and compassion truly count, apply now and grow your career with us in Modality Partnership.
Job responsibilities
You should refer to the supporting documents for a full JD outlining core responsibilities. You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems. If you are seeking a challenging, rewarding role in a growing, supportive team, we'd love to hear from you.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements:
- Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
- Right to work: Proof of UK working eligibility required at interview.
- References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
- Employment history: Please notify us of any employment gaps of 6 weeks or more.
Working Pattern
34 hours per week- including a 30 minute unpaid break
Monday: 8.30am - 5.30pm
Tuesday: 9.30am - 6.30pm
Wednesday: off
Thursday: 8.30am - 5.30pm
Friday: 9.30am - 6.30pm
Person Specification
Skills
- Excellent communication and interpersonal skills
- Problem-solving and organisational ability
- Tolerance to fast pace working retaining professionalism to be able to support patients appropriately
- Computer literate and adaptable in line with new ways of working
Skills
- Confident, welcoming, professional, empathetic
- Team player with a professional manner and appearance
- Tactful, discreet, and proactive
- Adaptable to taking on new skills and challenges
- Flexible and responsive to new practices and working hours
Knowledge
- Knowledge of customer service principles
- Reception protocols and call handling preferred but not essential
- NHS / Clinical systems / MS Office applications
- Previous experience in NHS/general practice preferred but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Assistant - Wellspring Surgery in Nottingham employer: Modality Partnership
Join Modality Partnership as a Patient Services Assistant at Wellspring Surgery in Nottingham, where you will be part of a dynamic team dedicated to enhancing patient care through innovative technology and compassionate service. With a strong commitment to employee development, you will enjoy flexible working options, generous leave entitlements, and access to an Employee Assistance Programme, all within a supportive work culture that values respect, accountability, and excellence. This role not only offers meaningful work but also the opportunity to grow your skills in a forward-thinking environment that prioritises both patient and staff experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Assistant - Wellspring Surgery in Nottingham
✨Tip Number 1
Get to know the company! Research Modality Partnership and Wellspring Surgery. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making an impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Patient Services Assistant role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to patient care and technology use. Role-play with a friend or family member to build confidence and refine your answers, so you can shine during the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Assistant - Wellspring Surgery in Nottingham
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let your enthusiasm for helping patients shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight your commitment to patient services.
Embrace Technology in Your Application:Since this role involves using digital tools and automation, mention any tech skills or experiences you have. Whether it's managing appointments online or using clinical systems, show us how you're ready to embrace new technologies to enhance patient care.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us quickly understand your qualifications and how you fit into our team at Wellspring Surgery.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Modality Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Assistant role. Familiarise yourself with the key responsibilities and how they align with the values of commitment, accountability, respect, and excellence. This will help you articulate how your skills and experiences make you a great fit.
✨Showcase Your Tech Savvy
Since this role involves embracing new technologies, be prepared to discuss your experience with digital tools and automation. Highlight any relevant skills in MS Office applications or clinical systems, and share examples of how you've used technology to improve processes or enhance customer service.
✨Demonstrate Your People Skills
As a Patient Services Assistant, you'll be interacting with patients daily. Be ready to provide examples of how you've successfully handled patient queries or resolved issues in the past. Show your empathy and problem-solving abilities, as these are crucial for delivering outstanding patient care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process for new technologies, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
