Practice Manager - St Helens Division in North Berwick

Ready to make an impact? Why notconsider joining us as a Practice Manager within the St Helens Division ofModality Partnership!

If you are an experienced leaderwho enjoys driving change, developing high-performing teams, solving complexoperational challenges, and improving patient services, we want to hear fromyou!

We are looking for a PracticeManager to join our team at Haydock Medical Centre on a full‑time basis. Thisis far more than a traditional management role. You will be a key member of theSenior Leadership Team, providing strategic and operational leadership whilesupporting the delivery of high-quality, safe, and effective primary careservices.

You will lead practiceoperations, support staff development, oversee performance and compliance, andwork collaboratively with partners and stakeholders to deliver innovativesolutions that improve patient and staff experience.

If you are a proactive leader whoenjoys influencing positive change and making a meaningful difference tohealthcare services, this could be the role for you.

• NHS pension schemeMinimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits
• Employee Assistance Programme (EAP)
• Career development and education pathwaysEnhanced family-friendly policies
• Flexible working options

Main duties of the job

This is a dynamic leadership,operational, and people management role requiring excellent organisational,communication, and stakeholder management skills. You will be responsible forthe day-to-day management of the practice, ensuring services are deliveredefficiently, safely, and in line with organisational objectives.

Key responsibilities include:

• Providing strategic andoperational leadership across the practice
• Managing and developing practice teams, team leaders, and administrativestaff
• Supporting workforce planning, recruitment, performance management, and staffdevelopment
• Leading the implementation of organisational projects, service improvements,and operational initiatives
• Working with partners and stakeholders to achieve national and local quality,performance, and contractual standards
• Supporting compliance with Care Quality Commission (CQC), Integrated CareBoard (ICB), and NHS England requirements
• Acting as the first point of contact for premises-related issues and ensuringappropriate escalation and resolution
• Overseeing health and safety compliance and risk management within thepractice
• Supporting financial management, resource planning, and efficient use ofpractice resources
• Building effective relationships with internal and external stakeholders tois

About us

Haydock Medical Centre is part ofModality Partnership, one of the UKs largest GP super-partnerships, servingover 500,000 patients with a workforce of more than 1,800 staff. Wecontinuously innovate to improve patient care and staff experience, embracingdigital tools and automation to enhance how services are delivered.

In this role, you will play apivotal part in shaping and improving operational performance, supportingservice transformation, and helping to deliver strategic objectives across theorganisation. You will work in alignment with our CARE values of Commitment,Accountability, Respect and Excellence, bringing them to life through yourleadership and decision-making.

Unlike many traditionalmanagement positions, this role offers a unique opportunity to combineleadership, operational management, service improvement, people development,and strategic planning. You will develop a broad portfolio of skills whilehelping to create sustainable improvements within Primary Care.

All employees have access to ourbenefits scheme, NHS pension, and clear career development pathways. We valuediversity and are proud to be an Equal Opportunities Employer, committed tofair treatment in line with the Equality Act 2010.

Job responsibilities

You should refer to thesupporting documents for a full Job Description outlining the coreresponsibilities of the role.

You will need strong leadership skills, resilience, and the ability to manage competing priorities in a fast‑paced environment. In return, you will be rewarded with a highly influential role, opportunities for professional growth,and the satisfaction of making a lasting impact on patient care and servicedelivery.

You will thrive if you enjoyleading people, implementing innovative solutions, analysing performance,improving operational effectiveness, and influencing positive change acrosshealthcare services. This role offers the opportunity to work closely with partners, seniorleaders, clinicians and operational teams to implement improvements, manage performance and support the delivery of high-quality patient care, while helping shape the future delivery of primary careservices.

If you are seeking a challengingand rewarding leadership role within a growing and supportive organisation,we'd love to hear from you.

We reserve the right to closethis vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Mandatory forcertain roles and there may be a delay to start dates where they are notprovided; we provide guidance and support to manage individual andenvironmental risks.

Right to work: Proof of UK working eligibility required at interview.

References: Two references required, one of which must be your current/mostrecent employer and reference checks must cover at least the past three yearsof employment or training.

Employment history: Please notify us of any employment gaps of 6 weeks ormore.

Skills

• Strong leadership and people management skills
• Excellent communication skills, both written and verbal
• Ability to motivate, develop, and manage high‑performing teams
• Strong stakeholder management and relationship‑building skills
• Excellent organisational and project management skills
• Ability to manage multiple priorities and deliver outcomes to deadlines
• Good financial awareness and resource management skills
• Analytical and problem‑solving skills with a focus on continuous improvement
• Commitment to innovation and service transformation within healthcare

Knowledge

• Understanding of how the role contributes to the wider healthcare system and multidisciplinary teams
• Knowledge of performance management, recruitment, employee relations, and sickness absence management
• Understanding of key managerial policies, procedures, and employment legislation
• Knowledge of General Data Protection Regulations (GDPR) and information governance requirements
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
• Proficiency in the use of clinical systems and healthcare technologies
• Understanding of CQC, ICB, NHS England, and wider healthcare regulatory requirements

Qualifications

• NVQ Level 4/5 qualification or equivalent management experience within General Practice or a healthcare setting

Personal Qualities

• Professional, proactive, and self-motivated
• Resilient and able to work effectively under pressure
• Strong commitment to patient-centred care and service excellence
• Ability to manage difficult situations and challenging conversations professionally
• Collaborative leadership style with a focus on team development
• Flexible and adaptable to changing priorities and organisational needs
• Positive attitude towards learning, development, and continuous improvement
• Strong interpersonal skills with the ability to influence and engage others effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£50,000 to £55,000 a yearsalary is WTE and is depending on experience