Medicines Care Coordinator - Lewisham Division

Ready to make an impact? Why not consider joining us as a Medicines Care Coordinator within Lewisham Division of Modality Partnership. If you are passionate about healthcare, enjoy working collaboratively across teams, and want a role where you can make a real difference to patient safety and medicines optimisation, we want to hear from you. This is an excellent opportunity to support high-quality, seamless patient care across Primary Care.

We are looking for a Medicines Care Coordinator to join our team at The Jenner Practice full time. You will be a key member of the multidisciplinary team, working closely with the Lead Pharmacist and PCN Manager to support the safe, effective, and efficient use of medicines while contributing to service improvement and performance delivery. This role is ideal for individuals who are motivated, organised, and committed to improving healthcare services through innovation, collaboration, and continuous improvement.

Minimum 27 days annual leave + 8 bank holidays (pro rata)

Employee discounts and benefits scheme

Employee Assistance Programme (EAP)

Education and career development pathways

Enhanced family-friendly policies

Flexible working options

Main duties of the job

This is a varied and dynamic role supporting medicines optimisation across the PCN. You will work collaboratively with clinical and operational colleagues to help deliver agreed KPIs and performance targets in line with Standard Operating Procedures (SOPs) and the PCN business plan. The role is not a standard 9-5 position and requires flexibility, initiative, and the ability to work resourcefully as part of a wider team to ensure tasks are completed effectively.

Key responsibilities include:

• Working with the Lead Pharmacist and PCN Manager to support delivery of medicines-related KPIs
• Coordinating medicines-related processes across practices to ensure safe and effective patient care
• Supporting communication between practices, patients, and external healthcare organisations
• Contributing to innovation, service improvement, and harmonisation of ways of working
• Managing workload effectively while working to tight timescales
• Handling sensitive situations professionally and compassionately

You will need strong organisational skills, the ability to work under pressure, and a commitment to high-quality patient care. In return, you will gain valuable experience and a diverse skillset within a supportive, forward-thinking Primary Care organisation.

About us

Our Lewisham practices are part of Modality Partnership, one of the UK's largest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered. We are committed to innovation and continuous improvement, implementing new and scalable solutions to enhance both patient and staff experience. In this role, you will work directly with key stakeholders to harmonise processes, improve working practices, and support the evolving landscape of Primary Care.

All employees have access to our employee benefits scheme and NHS pension. We are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

Job responsibilities

Please refer to the supporting documents for the full Job Description outlining the core responsibilities of the Medicines Care Coordinator role. You will thrive in this role if you enjoy working sensitively with patients, families, and carers, collaborating with healthcare teams, seeking feedback, and contributing to service development and business planning. If you feel this is the ideal opportunity for you and are ready to rise to the challenge, we welcome your application to join our growing team.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment requirements

• Vaccinations: Some roles require mandatory vaccinations. Evidence will be requested where applicable, and support is available for those who are undecided.
• Right to work: Proof of eligibility to work in the UK required at interview.
• References: Two references required, one of which must be your current or most recent employer.
• Employment history: Any employment gaps of 6 weeks or more must be declared.

Person Specification

Skills

• Proficient in MS Office applications including Outlook, Excel and Word.
• Strong written and verbal communication skills.
• Excellent team working and customer service skills.
• Ability to manage challenging situations calmly and professionally.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills with the ability to think creatively and innovatively.
• Ability to coach, mentor, and support learning where appropriate.

Personal Qualities

• Professional and approachable manner.
• Confident decision-maker using own initiative and judgement.
• Self-motivated, organised, and able to prioritise workload.
• Courteous, tactful, and effective when dealing with patients and colleagues.

Knowledge

• Educated to NVQ Level 3 or above.
• Good understanding of the General Practice prescribing environment.
• Aware of how Primary Care interfaces with the wider healthcare system.
• Understanding of the importance of innovation within healthcare and Primary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.