At a Glance
- Tasks: Support patients and manage appointments using innovative digital tools.
- Company: Join Modality Partnership, a leading GP super-partnership in the UK.
- Benefits: Enjoy 27 days annual leave, employee discounts, and flexible working options.
- Other info: Be part of a supportive team that values diversity and innovation.
- Why this job: Make a real difference every day while developing valuable skills.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 37389 - 37389 £ per year.
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Lewisham Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills which embrace new technologies, and want a role where every day matters, we want to hear from you!
We are looking for Patient Services Assistants (Receptionists) to join our teams at The Jenner Practice, South Lewisham Group Practice & Bellingham Green Surgery with full time & part time posts available. This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration.
Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience. If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Minimum 27 days annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Career development and education pathways
Enhanced family-friendly policies
Flexible working options
Main duties of the job
This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key responsibilities include:
- Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
- Handling administrative tasks efficiently embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day and in return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
Overview of Your Organisation
Our Lewisham practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.
In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Job Description
You should refer to the supporting documents for a full JD outlining core responsibilities. You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems.
If you are seeking a challenging, rewarding role in a growing, supportive team, we’d love to hear from you. We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements:
- Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
- Right to work: Proof of UK working eligibility required at interview.
- References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
- Employment history: Please notify us of any employment gaps of 6 weeks or more.
Knowledge
- Customer service principles and practices
- Basic medical terminology
- Reception protocols and call handling preferred but not essential
- NHS / Clinical systems / MS Office applications
- Previous experience in NHS/general practice preferred but not essential
- Previous call-handling experience preferred but not essential
Skills
- Customer service orientation
- Excellent communication and interpersonal skills
- Problem-solving and organisational ability
- Tolerance to fast pace working retaining professionalism to be able to support patients appropriately
- Computer literate and adaptable in line with new ways of working
- Problem-analysis and problem-solving
- Administrative and organisational skills
- Ability to follow policies, practices and protocols
Personal Qualities
- Confident, welcoming, professional, and empathetic in approach to all interactions
- Team player with a professional manner and appearance
- Tactful, discreet, and proactive
- Adaptable to taking on new skills and challenges
- Flexible and responsive to new practices and working hours
£63,665 - £70,887 pa incl of HCAS (Outer) £34,186 - £37,389 per annum inclusive of inner HCAs South London and Maudsley NHS Foundation Trust
Patient Services Assistant - Lewisham in London employer: Modality Partnership
Modality Partnership is an excellent employer, offering a supportive and innovative work culture at Haydock Medical Centre in St Helens. With extensive benefits such as 27 days of annual leave and employee discounts, we prioritise employee well-being and growth, ensuring that our team members thrive in their roles while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Assistant - Lewisham in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Modality Partnership.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Modality Partnership.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Modality Partnership, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Assistant - Lewisham in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Modality Partnership.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Modality Partnership.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Modality Partnership. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Modality Partnership. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Modality Partnership
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Modality Partnership’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
