Administrator - Ship Street Surgery/Judges Close in East Grinstead

Ready to make an impact? Why not consider joining us as an Administration Assistant within the Mid Sussex Division of Modality Partnership. We have an exciting opportunity for a motivated individual to provide a flexible, comprehensive administrative service support across the division. If you enjoy variety, working collaboratively, and delivering high-quality support, we would love to hear from you. Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).

This role is suited to individuals with a passion for working in an agile manner, delivering a high-quality administration service while supporting both clinical and non-clinical colleagues. You will play a key role in supporting the smooth running of services, contributing to meaningful improvements in primary care and patient outcomes, working across Judges Close and Ship Street Surgeries.

As an employee with us, you can benefit from:

• Enrolment in the NHS pension scheme
• Minimum 27 days annual leave plus 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Education and career development pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support and initiatives

Main duties of the job:

This is a varied, non-patient-facing administrative role providing essential back-office support to the division. You will deliver an efficient service by prioritising workloads, processing documentation accurately and on time, and communicating effectively with clinical and non-clinical stakeholders. The role includes organising and supporting meetings, preparing and tracking medical and insurance reports, managing safeguarding and registration requests (including GP2GP workflows), and supporting call-and-recall activity, test results, immunisations, and cytology administration.

You will work flexibly and proactively as part of a wider team to ensure all tasks are completed to a high standard in line with procedures and service requirements. The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team to ensure tasks are completed to a high standard in line with procedures, protocols, and service requirements.

About us:

Our 4 practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered. In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment inline with the Equality Act 2010. If you are looking for a rewarding role where your commitment and compassion truly count, apply now and grow your career with us in Mid Sussex Division, Modality Partnership.

Job responsibilities:

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role. You will enjoy this role if you are passionate about supporting services, processing information accurately, responding to enquiries, and developing your IT skills using MS Word, Outlook, Excel, and other relevant systems. If you are looking for a rewarding role with daily challenges and opportunities to make a difference, we welcome your application to join our growing team.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements:

• Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.
• Right to work: Proof of eligibility to work in the UK is required at interview.
• References: References must be obtained prior to employment, including one from your current or most recent employer.
• Employment history: Any gaps of 6 weeks or more must be declared.

Person Specification:

• Excellent listening, communication, and interpersonal skills
• Accurate typing and word processing abilities
• Effective administrative and organisational skills
• Ability to follow policies, practices, and protocols
• Computer literate and adaptable across multiple systems

• Professional approach to work
• Confident and courteous telephone manner
• Strong team player
• Responsive with a positive outlook

Judges Close or Ship Street. Car driver preferred due to cross site cover at other times.

• MS Word, Outlook, Excel and other relevant software packages
• Medical terminology and NHS systems desirable
• Knowledge of or experience within NHS General Practice desirable

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.