Administrator - Judges Close or Ship Street Surgery in East Grinstead

Administration Assistant – Mid Sussex Division, Modality Partnership. Ready to make an impact? We are looking for a motivated and flexible Administration Assistant to join our Mid Sussex Division within Modality Partnership. This is an exciting opportunity to provide a comprehensive, high‑quality administrative service supporting service delivery across the division, working collaboratively with both clinical and non‑clinical colleagues.

This role is ideal for someone who enjoys variety, works well as part of a team, and takes pride in delivering efficient and accurate administrative support. You will play a key role in supporting the smooth running of services across Judges Close and Ship Street Surgeries, contributing to continuous improvements in primary care and patient outcomes.

As an employee, you will benefit from:

• NHS Pension Scheme
• Minimum 27 days annual leave plus 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Education and career development pathways
• Enhanced family‑friendly policies
• Flexible working options
• Wellbeing support and initiatives

Responsibilities

• Provide varied, non‑patient‑facing back‑office support to Modality practices
• Prioritise workloads, process documentation accurately and within required timeframes
• Communicate effectively with a range of stakeholders
• Organise and support meetings, prepare and track medical and insurance reports
• Manage safeguarding and registration requests (including GP2GP workflows)
• Support call‑and‑recall activity, test results, immunisations, and cytology administration
• Demonstrate flexibility, initiative and a proactive approach to ensure tasks are completed to a high standard in line with procedures and service requirements

About the Organisation

Our four practices are part of Modality Partnership, one of the UK’s largest GP super‑partnerships, serving over 450,000 patients with more than 1,500 staff. We embrace innovation, digital tools, and automation to enhance patient care and staff experience. You will develop a broad range of digital, front‑line, and back‑office skills while working in line with our CARE values: Commitment, Accountability, Respect, and Excellence. We are proud to be an Equal Opportunities Employer and are committed to diversity and fair treatment under the Equality Act 2010.

Person Specification

Knowledge

• MS Word, Outlook, Excel, and other relevant systems
• Medical terminology and NHS systems (desirable)
• Experience in NHS General Practice (desirable)

Skills

• Strong customer service focus
• Excellent communication and interpersonal skills
• Accurate typing and data processing
• Effective organisational and administrative skills
• Ability to follow policies and procedures
• Confident working across multiple IT systems

Personal Qualities

• Professional and positive approach
• Confident and courteous telephone manner
• Strong team player

Additional Requirements

• Based at Judges Close or Ship Street; car driver preferred for cross‑site cover

Pre‑employment Checks

• Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.
• Right to work: Proof of eligibility to work in the UK is required at interview.
• References: References must be obtained prior to employment, including one from your current or most recent employer.
• Employment history: Any gaps of 6 weeks or more must be declared.