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- Tasks: Support patients and manage appointments using innovative digital tools.
- Company: Join Modality Partnership, a leading GP super-partnership in the UK.
- Benefits: Enjoy 27 days annual leave, employee discounts, and flexible working options.
- Why this job: Make a real difference every day while developing valuable skills.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Be part of a supportive team that values commitment and innovation.
The predicted salary is between 30000 - 40000 £ per year.
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Birmingham Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills which embrace new technologies, and want a role where every day matters, we want to hear from you! Apply now and join a team that values commitment, accountability, respect, and excellence (CARE).
We are looking for Patient Services Assistants (Receptionists) to join our team at Bellevue Medical Centre full time for 37.5 hours per week. This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration. Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.
If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Minimum 27 days annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Enhanced family-friendly policies
Flexible working options
Main duties of the job
This is a dynamic, patient-facing, back-office, and digitally advanced customer-service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key responsibilities include:
- Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
- Handling administrative tasks efficiently, embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day and in return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
About us
Our Birmingham practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered. In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010. If you are looking for a rewarding role where your commitment and compassion truly count, apply now and grow your career with us in Birmingham Division, Modality Partnership.
Job responsibilities
You should refer to the supporting documents for a full JD outlining core responsibilities. You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems. If you are seeking a challenging, rewarding role in a growing, supportive team, we’d love to hear from you.
Pre-employment Requirements
- Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
- Right to work: Proof of UK working eligibility required at interview; we are not able to offer sponsorship for this role.
- References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
- Employment history: Please notify us of any employment gaps of 6 weeks or more.
Person Specification
Skills
- Confident, welcoming, professional, empathetic
- Team player with a professional manner and appearance
- Tactful, discreet, and proactive
- Adaptable to taking on new skills and challenges
- Flexible and responsive to new practices and working hours
Knowledge
- Knowledge of customer service principles
- Reception protocols and call handling preferred but not essential
- NHS / Clinical systems / MS Office applications
- Previous experience in NHS/general practice preferred but not essential
Skills
- Excellent communication and interpersonal skills
- Problem-solving and organisational ability
- Tolerance to fast-paced working retaining professionalism to be able to support patients appropriately
- Computer literate and adaptable in line with new ways of working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Assistant - Bellevue Medical Centre in Birmingham employer: Modality Partnership
Contact Detail:
Modality Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - Bellevue Medical Centre in Birmingham
✨Tip Number 1
Get to know the company! Research Bellevue Medical Centre and Modality Partnership. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient services and technology use. Think about examples from your past experiences that demonstrate your problem-solving skills and adaptability.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Patient Services Assistant - Bellevue Medical Centre in Birmingham
Some tips for your application 🫡
Show Your Passion for Helping People: When writing your application, let your enthusiasm for helping others shine through. Mention any relevant experiences where you've made a positive impact on someone's day, as this aligns perfectly with our values at StudySmarter.
Highlight Your Tech Savviness: Since we're all about embracing new technologies, make sure to showcase any experience you have with digital tools or automation. Whether it's managing appointments online or using software like MS Office, we want to see how you can contribute to our innovative approach.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This not only makes it easier for us to read but also reflects your organisational skills, which are key in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, you'll find all the details you need about the role and our team!
How to prepare for a job interview at Modality Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Assistant role. Familiarise yourself with the key responsibilities and how they align with the values of commitment, accountability, respect, and excellence. This will help you articulate why you're a great fit for the team.
✨Showcase Your People Skills
As this role involves a lot of patient interaction, be prepared to demonstrate your communication and interpersonal skills. Think of examples where you've successfully helped someone or resolved a problem, as these stories will highlight your empathetic nature and ability to work well under pressure.
✨Embrace Technology
Since the position requires using digital tools and automation, brush up on any relevant technology or software mentioned in the job description. If you have experience with NHS systems or MS Office applications, be ready to discuss how you've used them effectively in past roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they embrace new technologies, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.