Care Coordinator - Enki Medical Centre in Birmingham

Ready to make an impact? Why not consider joining us as a Call/Recall Care Coordinator within the Birmingham Division of Modality Partnership. We have an exciting opportunity for motivated individuals to support the coordination of patient care and chronic disease management across the division, collaborating, communicating with patients, and helping improve health outcomes. Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).

This role is suited to individuals who are career driven and passionate about patient care and supporting patients with their health outcomes. You will play a key role in coordinating patient call and recall activity, ensuring patients are booked with the most appropriate clinician and supporting the smooth delivery of chronic disease management services across the division.

• Enrolment in the NHS pension scheme
• Minimum 27 days annual leave plus 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Education and career development pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support and initiatives

This is a patient-focused coordination role supporting the effective management of chronic disease reviews and annual health recalls across the division. You will help identify patients due for appointments, coordinate recall activity, and ensure appointments are arranged efficiently with the appropriate clinician to support high-quality patient care.

• Contact patients to arrange initial appointments and send invitations in line with recall processes.
• Remind patients of booked appointments for their chronic disease management reviews.
• Support the follow-up of patient DNA appointments and help improve attendance rates.
• Help coordinate and recall patients for annual reviews including Diabetes, Vascular, Hypertension, and Respiratory conditions.
• Support with discharge letters and patient follow-up activity.
• Send appointment booking links and URLs directly to patients where appropriate.
• Ensure appointments are booked with the most appropriate clinician including HCAs, Nurses, AHPs, and GPs.
• Work collaboratively with management and clinical teams to support efficient use of clinical time and improve patient communication.

The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team to ensure tasks are completed to a high standard while supporting excellent patient care and service delivery.

Our Birmingham practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,900 staff. We continuously innovate to improve patient care and staff experience, embracing new and scalable solutions to enhance how services are delivered across the organisation.

In this role, you will work directly with patients and the wider practice team, developing coordination, communication, leadership and operational skills, contributing to sustainable improvements within Primary Care and supporting positive patient outcomes across the division. You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

We reserve the right to close this vacancy at any time during the advertising period.

• Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.
• Right to work: Proof of eligibility to work in the UK is required at interview; we are not able to offer sponsorship for this role.
• References: References must be obtained prior to employment, including one from your current or most recent employer.
• Employment history: Any gaps of 6 weeks or more must be declared.

• Excellent listening, communication, and interpersonal skills
• Accurate typing and administrative skills
• Effective organisational skills
• Ability to follow policies, practices, and protocols
• Computer literate and adaptable across multiple systems

• MS Word, Outlook, Excel and other relevant software packages
• Medical terminology desirable
• Knowledge of or experience within NHS General Practice
• Understanding of Data Protection and Patient Confidentiality
• Aware of Safeguarding principles

• Professional approach to work
• Good telephone manner
• Strong team player
• Responsive and positive outlook
• Flexible and adaptable approach
• Commitment to delivering high-quality patient care

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.