Automation Intern in Birmingham

Ready to make an impact? Why not consider joining us as an Automation Intern within Modality Partnership. This paid remote six-month internship offers a hands-on introduction to the world of automation within healthcare. As part of our dedicated Automation team, you will help design, develop, and deliver real-world solutions that support the operational success of the Modality Group.

Throughout the placement, you will gain experience across the full automation lifecycle from requirements gathering and design to development, testing, and deployment. You will also support the ongoing maintenance of robotics and automations, ensuring their reliability and performance. Working closely with senior developers and stakeholders across various departments and clinical practices, you'll see firsthand how automation can transform healthcare processes and deliver measurable improvements. You will have the opportunity to present your work and contribute to meaningful change across the organisation.

As an intern with us, you can benefit from:

• Paid internship opportunity
• Valuable hands-on experience in automation and digital transformation
• Exposure to NHS systems and Primary Care operations
• Mentorship from experienced developers and professionals
• Opportunities to develop technical, analytical, and professional skills
• A supportive and collaborative working environment
• Insight into career pathways within digital, automation, and healthcare

Main duties of the job:

This is a varied, non-patient-facing role focused on supporting automation, digital workflows, and back-office efficiencies across the division and Modality Practices. During your internship, you will:

• Take part in a structured onboarding programme, including training on NHS clinical systems and automation tools
• Learn about the automation lifecycle, including when automation is appropriate and when it is not
• Work on a live automation project, gathering requirements and developing a solution
• Support the testing, implementation, and embedding of automation solutions into operational teams
• Assist with the creation and maintenance of automation documentation, ensuring governance requirements are met
• Produce reports, statistics, and performance data to support continuous improvement and transparency
• Collaborate with stakeholders to identify opportunities for process improvement and automation

The role requires curiosity, initiative, and a proactive mindset. You will work both independently and as part of a team to deliver high-quality outcomes.

About Modality Partnership:

Modality Partnership is one of the UK's largest GP super-partnerships, operating across over 50 sites, serving more than 500,000 patients, and employing over 1,800 staff. We are committed to innovation and continuously improving how services are delivered. By embracing digital tools and automation, we enhance both patient care and staff experience, delivering scalable solutions across the organisation.

The National Business Support Team, led by the CEO of Modality Partnership, provides essential back-office support across the organisation. This includes HR and Workforce Development, Training, Finance, Governance, Patient Experience, Informatics, Infrastructure, Business Development, and General Administration. The team continues to grow as more functions are centralised, improving service resilience and reducing operational pressures across Practices.

We are proud to be an Equal Opportunities Employer, committed to fairness and inclusion in line with the Equality Act 2010.

Job responsibilities:

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role. If you are looking for a rewarding role with daily challenges and opportunities to make a difference, we welcome your application to join our growing team. We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements:

• Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.
• Right to work: Proof of eligibility to work in the UK is required at interview.
• References: References must be obtained prior to employment, including one from your current or most recent employer.
• Employment history: Any gaps of 6 weeks or more must be declared.

Person Specification:

• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to report progress clearly, including successes and challenges
• High level of accuracy and attention to detail
• Good organisational skills and ability to manage tasks effectively
• Ability to work independently and as part of a team

• On track for a minimum 2:1 degree
• GCSE English and Maths at Level 6 (or equivalent)
• Strong IT skills, including MS Word, Outlook, and Excel
• Interest in automation, digital systems, or technology (desirable)

• Proactive and self-motivated
• Curious with a desire to learn new skills
• Innovative mindset with the ability to think creatively
• Professional and reliable
• Positive, flexible, and responsive approach to work

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.