At a Glance
- Tasks: Lead and manage daily operations to ensure excellent patient services.
- Company: Join Modality Partnership, one of the UK's largest GP super-partnerships.
- Benefits: Enjoy 27+ days leave, NHS pension, flexible working, and career development.
- Other info: Be part of a dynamic team focused on innovation and improvement.
- Why this job: Make a real difference in patient care and improve service delivery.
- Qualifications: Strong communication, leadership, and organisational skills required.
The predicted salary is between 37338 - 44962 € per year.
This role is suited to individuals who are strong communicators, highly organised, and confident leaders. You will play a key role in overseeing the day‑to‑day operational management of the practice, ensuring patients receive an excellent service while supporting both clinical and non‑clinical teams. This is a varied leadership and management role supporting the smooth and effective running of practice operations. Working as part of a wider divisional management team, you will help drive service delivery and continuous improvement.
Key responsibilities include:
- Staff and rota management
- Payroll and expenses oversight
- Organising meetings
- Handling patient queries
- Ensuring CQC compliance
- Supporting the implementation of policies and improvement projects
You will work closely with central support teams (finance, HR, recruitment, and complaints), requiring a flexible, proactive, and resourceful approach. You will need to work resourcefully to meet the needs of the service. You will work with key stakeholders including Divisional Managers, GP Partners, and the Divisional Board to enhance ways of working and improve patient and staff experience.
This role offers a broad portfolio including leadership, staff management, and change management within Primary Care. We have an exciting opportunity for a motivated and experienced individual to lead and support the delivery of high-quality patient services across the division. If you are passionate about leadership, service improvement, and creating a positive patient experience, we would love to hear from you.
Our Walsall practices are part of Modality Partnership, one of the UK's largest GP super‑partnerships, serving over 500,000 patients with a workforce of more than 1,900 staff. We are committed to innovation and improving how services are delivered.
Benefits include:
- Enrolment in the NHS pension scheme
- Minimum 27 days annual leave plus 8 bank holidays (pro rata)
- Employee discounts and benefits scheme
- Employee Assistance Programme (EAP)
- Education and career development pathways
- Enhanced family‑friendly policies
- Flexible working options
- Wellbeing support and initiatives
Patient Services Manager - Pleck Health Centre in Walsall employer: Modality LLP
Modality Partnership is an exceptional employer, offering a dynamic work environment where leadership and innovation are at the forefront of patient care. With a commitment to employee development, flexible working options, and a robust benefits package including NHS pension enrolment and generous annual leave, we foster a culture that prioritises both staff wellbeing and continuous improvement in service delivery. Join us in Walsall, where you can make a meaningful impact on patient experiences while advancing your career in a supportive and collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager - Pleck Health Centre in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in patient services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and service improvement. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed teams or improved processes in previous roles. This will demonstrate your ability to handle the varied responsibilities of a Patient Services Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and experience.
We think you need these skills to ace Patient Services Manager - Pleck Health Centre in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about strong communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience where you’ve effectively communicated with teams or patients.
Highlight Your Organisational Skills:Being highly organised is key for this position. In your application, mention specific examples of how you've managed multiple tasks or projects simultaneously. This will show us that you can handle the day-to-day operations smoothly.
Demonstrate Leadership Experience:We’re looking for confident leaders, so be sure to include any leadership roles you’ve held in the past. Talk about how you’ve motivated teams or driven service improvements, as this will resonate well with what we’re after.
Tailor Your Application:Make your application personal! Tailor it to the job description by using keywords and phrases from the listing. This shows us that you’ve done your homework and are genuinely interested in the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Modality LLP
✨Know Your Stuff
Make sure you understand the key responsibilities of a Patient Services Manager. Brush up on your knowledge about operational management, CQC compliance, and how to handle patient queries. This will show that you're not just interested in the role but also prepared to take it on.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed projects in the past. Highlight your ability to motivate others and drive service delivery. This is crucial since the role involves overseeing both clinical and non-clinical teams.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing staff rotas or dealing with patient complaints. Think through potential scenarios beforehand and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice's approach to continuous improvement or how they support their managers. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
