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- Tasks: Support patients and manage enquiries using innovative digital tools.
- Company: Join Modality Partnership, one of the UK's largest GP super-partnerships.
- Benefits: Enjoy NHS pension, 27+ days annual leave, and career development opportunities.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Adaptability, initiative, and a passion for helping others.
- Other info: Be part of a supportive team that values diversity and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Walsall Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills that embrace new technologies, and desire a role where everyday matters, we want to hear from you!
This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to enhance patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member.
You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key Responsibilities:- Managing appointments and patient enquiries using digital patient triage, which may be initiated through online, in-person, or via telephone requests
- Handling administrative tasks efficiently while embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day, and in return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
Our Walsall practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.
In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
We are looking for 4 Patient Services Assistants (Receptionists) to join our teams at Forrester Street Surgery (37.5 hrs per week), Collingwood Family Practice (25 hrs per week) and Pleck Health Centre (37.5 hrs per week) on a 12-month fixed term for maternity cover.
Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.
If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Why join us?- NHS pension scheme
- Minimum 27 days annual leave + 8
Patient Services Assistant - Walsall Division employer: Modality LLP
Contact Detail:
Modality LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - Walsall Division
✨Tip Number 1
Get to know the company! Research Modality Partnership and understand their values, especially the CARE values. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Patient Services Assistant, you'll be interacting with patients daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries with compassion and clarity.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really keen on joining our team at Modality Partnership.
We think you need these skills to ace Patient Services Assistant - Walsall Division
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your enthusiasm for helping people shine through. Share any relevant experiences that highlight your commitment to patient care and how you can make a positive impact in this role.
Embrace the Digital Angle: Since this role involves using digital tools and automation, mention any tech skills or experiences you have. We want to see how you can leverage technology to enhance patient experiences and streamline processes.
Highlight Your Flexibility and Problem-Solving Skills: This position requires adaptability and innovative thinking. In your application, provide examples of how you've successfully navigated challenges or adapted to new situations in previous roles.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Modality LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Assistant role. Familiarise yourself with the key responsibilities like managing appointments and using digital tools. This will help you demonstrate your enthusiasm and readiness to contribute from day one.
✨Showcase Your Compassionate Side
Since this role is all about helping people, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you’ve shown empathy and problem-solving skills, as these are crucial for enhancing patient care.
✨Embrace Technology
Given the emphasis on digital tools and automation, it’s important to express your comfort with technology. Be ready to discuss any relevant experience you have with digital systems or how you’ve adapted to new technologies in previous roles.
✨Align with Their Values
Familiarise yourself with Modality Partnership's CARE values: Commitment, Accountability, Respect, and Excellence. Think of specific instances where you’ve embodied these values in your work, and be ready to share them during the interview to show you’re a great cultural fit.
