At a Glance
- Tasks: Support patients with queries and manage appointments using innovative digital tools.
- Company: Join the Walsall Division of Modality Partnership, a forward-thinking healthcare provider.
- Benefits: Enjoy 27 days annual leave, NHS pension, and flexible working options.
- Other info: Be part of a diverse team committed to excellence and innovation.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Compassionate communication skills and adaptability in a fast-paced environment.
The predicted salary is between 23900 - 25000 € per year.
About the role
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Walsall Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills that embrace new technologies, and you want a role where everyday matters, we want to hear from you!
This is a dynamic, patient‑facing, back‑office, and digitally advanced customer service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high‑quality patient care. In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front‑line, and back‑office skills, playing an active role in enhancing both patient and staff experience.
We are looking for Patient Services Assistants (Receptionists) to join our team at Forrester Street Surgery part time for 20 hours per week. This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient‑facing services, and back‑office administration.
Key Responsibilities
- Managing appointments and patient enquiries using digital patient triage, which may be initiated through online, in‑person, or telephone requests
- Handling administrative tasks efficiently, embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem‑solving
- Contributing as a confident and caring member of the team
Requirements
- Adaptability, initiative, and a drive to make a difference every day
- Excellent communication skills and a compassionate approach to patient care
- Ability to work independently and as part of a team in a fast‑moving environment
Benefits
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family‑friendly policies
- Flexible working options
- Wellbeing support initiatives
Equal Opportunity
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Patient Services Assistant - Forrester Street Surgery in Walsall employer: Modality LLP
Join Modality Partnership as a Patient Services Assistant at Forrester Street Surgery, where you will be part of a compassionate team dedicated to enhancing patient care through innovative technology and automation. With a strong commitment to employee wellbeing, we offer a supportive work culture, flexible working options, and clear career development pathways, ensuring that every day is an opportunity to make a meaningful impact in the community. Enjoy generous annual leave, an NHS pension scheme, and a range of employee benefits that reflect our dedication to your growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Assistant - Forrester Street Surgery in Walsall
✨Tip Number 1
Get to know the company! Research Modality Partnership and their CARE values. When you understand their mission, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Assistant, you'll be interacting with patients all day. Role-play with a friend or family member to get comfortable answering queries and providing support.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital patient triage and other tools mentioned in the job description. Being able to discuss these technologies confidently will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at Forrester Street Surgery.
We think you need these skills to ace Patient Services Assistant - Forrester Street Surgery in Walsall
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let your love for helping people shine through! Share any experiences where you've made a difference in someone's day, as this role is all about compassionate support.
Highlight Your Tech Savviness:Since this role embraces new technologies, make sure to mention any digital tools or software you're familiar with. We want to see how you can contribute to our innovative ways of working!
Emphasise Teamwork and Flexibility:This position requires a collaborative spirit, so don’t forget to showcase your ability to work well in a team. Share examples of how you've adapted to changes or solved problems together with others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and get to know you better.
How to prepare for a job interview at Modality LLP
✨Show Your Compassion
As a Patient Services Assistant, you'll be interacting with patients daily. Make sure to highlight your compassionate approach during the interview. Share specific examples of how you've helped others in previous roles or situations, demonstrating your ability to provide excellent patient care.
✨Embrace Technology
This role involves using digital tools and automation, so it's crucial to show your comfort with technology. Be prepared to discuss any relevant experience you have with digital systems or patient triage. If you’ve used similar tools before, mention them and explain how they improved your efficiency.
✨Demonstrate Flexibility and Problem-Solving Skills
The job requires adaptability and innovative thinking. Think of instances where you had to adjust quickly to changes or solve unexpected problems. Sharing these experiences will show that you're ready to tackle the dynamic environment at Forrester Street Surgery.
✨Align with CARE Values
Familiarise yourself with the CARE values: Commitment, Accountability, Respect, and Excellence. During the interview, weave these values into your responses. For example, discuss how you’ve demonstrated accountability in past roles or how you respect patient confidentiality and dignity.
