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- Tasks: Support patients with queries and manage appointments using innovative digital tools.
- Company: Join Modality Partnership, one of the UK's largest GP super-partnerships.
- Benefits: Enjoy NHS pension, 27+ days leave, employee discounts, and flexible working options.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Adaptability, initiative, and a passion for helping others.
- Other info: Be part of a supportive team that values diversity and innovation.
The predicted salary is between 23970 - 25674 £ per year.
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Haydock Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills that embrace new technologies, and want a role where every day matters, we want to hear from you!
This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to enhance patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key responsibilities:- Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
- Handling administrative tasks efficiently embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day. In return, you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
Our St Helens practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered. In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation.
You’ll work in alignment with our CARE values of Commitment, Accountability, Respect, and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
We are looking for Patient Services Assistants (Receptionists) to join our teams at Modality St Helens on a full-time basis (37.5 hours). This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration. Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.
If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Why join us?- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
Patient Services Assistant - St Helens employer: Modality LLP
Contact Detail:
Modality LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - St Helens
✨Tip Number 1
Get to know the company! Research Modality Partnership and understand their values, especially the CARE values. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Patient Services Assistant, you'll be interacting with patients daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries with compassion and clarity.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital tools and automation processes that are relevant to the role. Being able to discuss how you can leverage technology to enhance patient care will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our innovative team at Modality Partnership. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Services Assistant - St Helens
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us know why you love helping people! Share any experiences that highlight your commitment to patient care and how you can make a positive impact in our team.
Embrace the Digital Angle: Since this role involves using digital tools and automation, mention any relevant tech skills or experiences you have. We want to see how you can help us innovate and improve patient services!
Be Yourself: Don’t be afraid to let your personality shine through in your application. We value authenticity and want to get to know the real you, so share your unique qualities and how they align with our CARE values.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Modality Partnership!
How to prepare for a job interview at Modality LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Assistant role. Familiarise yourself with the key responsibilities like managing appointments and handling patient queries. This will help you demonstrate your enthusiasm and readiness to embrace the digital tools and automation mentioned in the job description.
✨Showcase Your Compassionate Side
Since this role is all about providing compassionate support, think of examples from your past experiences where you've helped others. Be ready to share how you’ve handled patient interactions or resolved issues with empathy and care, aligning with the CARE values of Commitment, Accountability, Respect, and Excellence.
✨Embrace Technology
Highlight your comfort with technology during the interview. Discuss any experience you have with digital tools or automation, especially in a customer service context. This will show that you’re not just adaptable but also excited about using innovative solutions to enhance patient care.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions that reflect your interest in the role and the organisation. For example, ask about the training provided for new technologies or how the team collaborates to improve patient experiences. This shows you’re genuinely interested in making a positive impact.