At a Glance
- Tasks: Lead and support a team to deliver top-notch reception and admin services.
- Company: Join Modality Partnership, one of the UK's largest GP super-partnerships.
- Benefits: Enjoy 27+ days leave, NHS pension, flexible working, and career development.
- Other info: Diverse workplace with excellent growth opportunities and a commitment to innovation.
- Why this job: Make a real difference in patient care while building your leadership skills.
- Qualifications: Experience in healthcare admin, strong organisational and communication skills required.
The predicted salary is between 37338 - 44962 £ per year.
This is a combined leadership and operational role.
Responsibilities
- Line manage and support the PSA team to deliver high‑quality reception and administrative services
- Ensure the smooth running of patient‑facing and back‑office functions
- Confidently handle and support complex or escalated patient queries
- Proactively signpost patients to the appropriate clinician or service
- Promote consistent ways of working to improve patient and staff satisfaction
- Use digital systems and MS Office applications effectively
Qualifications
- Proven experience in administrative or operational roles within healthcare or primary care
- Strong organisational skills and the ability to prioritise and manage competing workloads
- Effective communication and leadership skills to support teams and stakeholders
- Ability to work flexibly, think innovatively and deliver solutions to improve day‑to‑day processes
- Experience collaborating with multiple teams, divisions or boards to achieve strategic objectives
- Remain calm under pressure and de‑escalate conflict where required, leading by example in delivering excellent customer service
Benefits
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development pathways
- Enhanced family‑friendly policies
- Flexible working options
- Wellbeing support initiatives
Join us as a Reception Manager (Senior Patient Services Assistant) within the Lewisham Division of Modality Partnership. We are seeking a full‑time Reception Manager to join Bellingham Green Surgery. This role offers excellent development opportunities and will help build the leadership and operational skills needed for future progression, including Practice Manager roles. At Modality Partnership, we live by our CARE values Commitment, Accountability, Respect and Excellence. Our Lewisham practices are part of Modality Partnership, one of the UK’s largest GP super‑partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance service delivery. In this role, you will develop a strong mix of leadership, digital, and operational skills while contributing to service improvement across the division. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Reception Manager (Senior Patient Services Assistant) - Lewisham employer: Modality LLP
Modality Partnership is an exceptional employer, offering a supportive and dynamic work environment in Lewisham. With a strong focus on employee development, we provide numerous career advancement opportunities, flexible working options, and a comprehensive benefits package including an NHS pension scheme and enhanced family-friendly policies. Our commitment to innovation and excellence ensures that you will be part of a team dedicated to improving patient care while fostering a culture of respect and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager (Senior Patient Services Assistant) - Lewisham
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Modality LLP for the Reception Manager (Senior Patient Services Assistant) - Lewisham role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Reception Manager (Senior Patient Services Assistant) - Lewisham
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Modality LLP, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Modality LLP, and how you can make a difference!
How to prepare for a job interview at Modality LLP
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Modality LLP.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Modality LLP appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Modality LLP supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
