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For Companies At a Glance
- Tasks: Support patients with queries and manage appointments using innovative digital tools.
- Company: Join a compassionate team at Wokingham Medical Centre, part of the NHS.
- Benefits: Enjoy 27+ days annual leave, NHS pension, and flexible working options.
- Other info: This is a 1-year fixed-term role with great career development opportunities.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Adaptability and a passion for helping others are key.
The predicted salary is between 30000 - 40000 £ per year.
About the role
This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care. In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You will gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
We are looking for a Patient Services Assistant to join our team at Wokingham Medical Centre on a fixed-term contract for 1 year to cover maternity leave. This role is for 20 hours per week.
Key responsibilities
- Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in-person, or via telephone requests
- Handling administrative tasks efficiently, embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
Schedule
- Monday 07:30–18:30 with 1 hour break
- Tuesday 07:30–12:30
- Thursday 13:30–18:30
Key skills
- Adaptability, initiative, and the drive to make a difference every day
Benefits
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
All employees have access to our benefits scheme, NHS pension, and clear career development pathways.
Equal Opportunities
We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Patient Services Assistant - Wokingham Division employer: Modality LLP
Contact Detail:
Modality LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - Wokingham Division
✨Tip Number 1
Get to know the company! Research Wokingham Medical Centre and understand their CARE values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your digital skills! Since this role involves using digital tools and automation, brush up on any relevant software or systems. Being tech-savvy will give you an edge during interviews.
✨Tip Number 3
Prepare for scenario-based questions! Think about how you would handle patient queries or administrative tasks. Show them your problem-solving skills and adaptability in real-life situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Assistant - Wokingham Division
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your caring side! Highlight any experiences where you've provided support or assistance to others, especially in a customer service setting. We want to know how you can bring our CARE values to life.
Embrace Digital Tools: Since this role is all about using digital tools and automation, make sure to mention any relevant tech skills or experiences you have. Whether it's managing appointments online or using digital triage systems, we want to see how you can enhance patient care through technology.
Be Flexible and Innovative: We love candidates who can think outside the box! Share examples of how you've adapted to changes or solved problems creatively in past roles. This will show us that you're ready to tackle the dynamic nature of this position.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and get you into the process. Plus, it shows you're keen on joining our team at Wokingham Medical Centre!
How to prepare for a job interview at Modality LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Assistant role. Familiarise yourself with the key responsibilities and how they align with the CARE values of Commitment, Accountability, Respect, and Excellence. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Digital Savvy
Since this role involves using digital tools and automation, be prepared to discuss your experience with technology. Think of specific examples where you've used digital solutions to improve processes or enhance customer service. This will show that you're ready to embrace innovation in patient care.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for scenarios where you might need to handle patient queries or manage appointments under pressure. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Compassionate Side
As a Patient Services Assistant, compassion is key. Be ready to share examples of how you've provided support to others in previous roles. Highlighting your ability to connect with patients and colleagues will demonstrate that you embody the caring nature required for this position.