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- Tasks: Support patients with queries and manage appointments using innovative digital tools.
- Company: Join Modality Partnership, a leading GP super-partnership in the UK.
- Benefits: Enjoy NHS pension, generous leave, employee discounts, and flexible working options.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Adaptability, initiative, and a passion for helping others are key.
- Other info: Be part of a supportive team that values diversity and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Ready to make an impact? Join us as a Patient Services Assistant within Lewisham Division of Modality Partnership. This dynamic, patient-facing, back-office, and digitally advanced customer service role maximises the use of digital tools and automation to enhance patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support high-quality patient care.
Key responsibilities include:
- Managing appointments and patient enquiries using digital patient triage initiated through online, in person, or via telephone requests
- Handling administrative tasks efficiently embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day. In return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
About Modality Partnership
Our Lewisham practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered. In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Role details
We are looking for Patient Services Assistants (Receptionists) to join our teams working at either The Jenner Practice, Bellingham Green Surgery & South Lewisham Group Practice on a part-time basis. This is more than a traditional reception role; you will be a vital part of a team embracing technology and automation to support online, patient-facing services and back-office administration. Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience. If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Benefits
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
Patient Services Assistant - Lewisham Division employer: Modality LLP
Contact Detail:
Modality LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - Lewisham Division
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Modality Partnership. Understand their values and how they embrace technology in patient care. This will help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient services and think about how you can showcase your adaptability and problem-solving skills. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping patients shine through. Share examples of how you've made a difference in previous roles, especially in customer service or healthcare settings.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Patient Services Assistant - Lewisham Division
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for helping patients. Share any experiences where you've made a positive impact on someone's day, whether in a healthcare setting or elsewhere.
Highlight Your Tech Savviness: Since we’re all about embracing digital tools and automation, make sure to mention any relevant tech skills you have. Whether it's managing appointments online or using digital triage systems, show us how you can contribute to our innovative approach.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to highlight your key skills and experiences. We appreciate clarity, especially when it comes to handling patient enquiries efficiently!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Modality Partnership.
How to prepare for a job interview at Modality LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Assistant role. Familiarise yourself with the key responsibilities and how they relate to patient care and digital tools. This will help you demonstrate your enthusiasm and readiness to contribute effectively.
✨Showcase Your Tech Savvy
Since this role involves using digital tools and automation, be prepared to discuss your experience with technology. Share specific examples of how you've used digital solutions in previous roles to enhance customer service or streamline processes. This will show that you're ready to embrace innovation.
✨Emphasise Your People Skills
As a Patient Services Assistant, you'll be interacting with patients regularly. Highlight your communication skills and any experience you have in providing compassionate support. Think of examples where you've successfully resolved queries or helped someone feel at ease.
✨Align with CARE Values
Familiarise yourself with Modality Partnership's CARE values: Commitment, Accountability, Respect, and Excellence. Be ready to discuss how you embody these values in your work. Providing concrete examples will demonstrate that you’re not just a fit for the role, but also for the team culture.
