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For Companies At a Glance
- Tasks: Support patients and staff, manage appointments, and ensure smooth daily operations.
- Company: Join a caring team at Haydock Medical Centre, part of Modality Partnership.
- Benefits: Enjoy 27 days annual leave, NHS pension, and employee discounts.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible working options and career development opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
Modality Partnership Haydock Division has a full-time vacancy for a Patient Services Assistant (Receptionist) at Haydock Medical Centre. The postholder will provide support to the patients, doctors, practice manager, and all other members of the extended Primary Care Team, by ensuring smooth running of the Practice on a day-to-day basis as an integral part of the patient services team. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
Responsibilities
- Deal with patient requests such as appointment booking and general enquiries in person and over the telephone, and perform a variety of administrative duties.
- Provide patient-facing and back-office administration support; signpost patients to the most appropriate team member or service.
- Communicate effectively, demonstrate excellent customer service skills, and use IT skills to support patients and practice processes.
- Work as a key member of the practice team to help harmonise ways of working and improve patient and staff satisfaction.
- Demonstrate innovation, flexibility and commitment to ensure tasks are completed as part of the team.
Qualifications
- Problem-solvers who enjoy interacting with patients and service-users.
- Passion for providing high-quality customer service and ensuring patients have a positive experience.
- Ability to communicate effectively, provide general enquiries support, and signpost to the appropriate team member or service.
- Ability to work in a patient-facing and back-office administration role; caring, compassionate and confident, with IT skills.
Benefits and Considerations
- All employees are welcomed to enrol in the employee benefits scheme and NHS pension scheme.
- Commitment to developing staff through education and career pathways aligned to CARE values.
- Equal Opportunities Employer; committed to equal employment opportunities in line with the Equality Act 2010.
- Enrolment to the NHS pension scheme.
- Annual leave minimum 27 days, plus 8 days bank holiday pro rata.
- Employee discounts and benefits scheme.
- Employee assistance programme (EAP).
- Education and career pathways, enhanced family-friendly policies, flexible working, wellbeing support and initiatives.
Patient Services Assistant - Haydock Division employer: Modality LLP
Contact Detail:
Modality LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - Haydock Division
✨Tip Number 1
Get to know the practice! Research Haydock Medical Centre and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and staff, it's crucial to demonstrate excellent customer service. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the practice culture. They might share tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the team at Haydock Medical Centre. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Patient Services Assistant - Haydock Division
Some tips for your application 🫡
Show Your CARE Values: Make sure to highlight how you embody our CARE values: Commitment, Accountability, Respect, and Excellence. We want to see your passion for providing high-quality customer service and how you can make a positive impact on patient experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Patient Services Assistant role. We love seeing how your skills and experiences align with what we’re looking for at Haydock Medical Centre.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!