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- Tasks: Support patients with queries and manage appointments using innovative digital tools.
- Company: Join Modality Partnership, one of the UK's largest GP super-partnerships.
- Benefits: Enjoy NHS pension, 27+ days leave, employee discounts, and flexible working options.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Adaptability, initiative, and a passion for helping others.
- Other info: Be part of a supportive team that values diversity and innovation.
The predicted salary is between 23970 - 26400 £ per year.
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Birmingham Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills which embrace new technologies, and want a role where every day matters, we want to hear from you!
This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to enhance patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key Responsibilities:- Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests.
- Handling administrative tasks efficiently embracing IT and innovative automation.
- Supporting the practice with flexibility, innovation, and problem-solving.
- Contributing as a confident and caring member of the team.
You will need adaptability, initiative, and the drive to make a difference every day. In return, you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
Our Birmingham practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered. In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation.
You’ll work in alignment with our CARE values of Commitment, Accountability, Respect, and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
We are looking for a Patient Services Assistant (Receptionist) to join our teams at Black Country Family Practice on a full-time basis (37.5 hours per week). This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration. Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.
If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Why join us?- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
Patient Services Assistant - Birmingham Division employer: Modality LLP
Contact Detail:
Modality LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - Birmingham Division
✨Tip Number 1
Get to know the company! Research Modality Partnership and understand their values, especially the CARE values. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As a Patient Services Assistant, you'll be interacting with patients daily. Role-play common scenarios with friends or family to build your confidence and ensure you can handle queries with compassion and clarity.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital tools and automation that are relevant to the role. Mention any experience you have with similar technologies during interviews to demonstrate your readiness to embrace innovation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Modality Partnership. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Patient Services Assistant - Birmingham Division
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for helping people. Share any experiences where you've made a positive impact on someone's day, whether in a professional or personal setting. We love candidates who genuinely care about patient experience!
Highlight Your Tech Savviness: Since this role embraces new technologies, make sure to mention any digital tools or software you’re familiar with. Whether it’s managing appointments online or using automation for efficiency, we want to know how you can contribute to our innovative approach.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to highlight your skills and experiences. We appreciate clarity, and it helps us quickly see how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Modality Partnership!
How to prepare for a job interview at Modality LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Assistant role. Familiarise yourself with the key responsibilities, especially around managing appointments and using digital tools. This will help you demonstrate your enthusiasm and readiness to embrace new technologies during the conversation.
✨Showcase Your Compassionate Side
Since this role is all about patient interaction, be prepared to share examples of how you've provided compassionate support in previous roles. Think of specific situations where you helped someone or resolved a query effectively. This will highlight your caring nature and align with the values of the organisation.
✨Emphasise Your Problem-Solving Skills
The job requires flexibility and innovation, so come armed with examples of how you've tackled challenges in the past. Whether it was a tricky appointment issue or a tech hiccup, showing that you can think on your feet will impress the interviewers and demonstrate your suitability for the role.
✨Align with Their CARE Values
Familiarise yourself with the CARE values: Commitment, Accountability, Respect, and Excellence. During the interview, weave these values into your answers. For instance, discuss how you’ve shown commitment in your previous roles or how you respect patient confidentiality. This will show that you’re not just a fit for the role, but also for the company culture.