At a Glance
- Tasks: Support patients with queries and manage appointments using innovative digital tools.
- Company: Join Modality Partnership, one of the UK's largest GP super-partnerships.
- Benefits: Enjoy NHS pension, 27+ days leave, employee discounts, and flexible working options.
- Other info: Be part of a supportive team committed to innovation and excellence.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Adaptability, initiative, and a passion for helping others.
The predicted salary is between 37035 - 45265 £ per year.
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Lewisham Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills which embrace new technologies, and want a role where every day matters, we want to hear from you!
This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to enhance patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key responsibilities include:
- Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
- Handling administrative tasks efficiently embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day. In return, you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
Our Lewisham practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.
In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect, and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
We are looking for Patient Services Assistants (Receptionists) to join our teams at The Jenner Practice, South Lewisham Group Practice & Bellingham Green Surgery with full-time & part-time posts available. This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration. Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.
If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Why join us?
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
Patient Services Assistant - Lewisham Division employer: Modality LLP
Modality Partnership is an exceptional employer, offering a dynamic and supportive work environment where you can truly make a difference in patient care. With access to the NHS pension scheme, generous annual leave, and clear career development pathways, employees are empowered to grow while embracing innovative technologies that enhance both patient and staff experiences. Join our values-driven team in East Surrey, where your compassionate support and problem-solving skills will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Assistant - Lewisham Division
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Modality LLP.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Modality LLP.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Modality LLP, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Assistant - Lewisham Division
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Modality LLP.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Modality LLP.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Modality LLP. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Modality LLP. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Modality LLP
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Modality LLP’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
