At a Glance
- Tasks: Coordinate patient care and chronic disease management while communicating with patients.
- Company: Join Modality Partnership, a leading GP super-partnership in the UK.
- Benefits: Enjoy NHS pension, 27+ days leave, employee discounts, and flexible working options.
- Other info: Be part of a diverse team committed to excellence and innovation in healthcare.
- Why this job: Make a real impact on patient health outcomes and develop valuable skills.
- Qualifications: Passion for patient care and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Ready to make an impact? Why not consider joining us as a Call/Recall Care Coordinator within the Birmingham Division of Modality Partnership. We have an exciting opportunity for motivated individuals to support the coordination of patient care and chronic disease management across the division. If you enjoy working collaboratively, communicating with patients, and helping improve health outcomes, we would love to hear from you.
This role is suited to individuals who are career driven and passionate about patient care and supporting patients with their health outcomes. You will play a key role in coordinating patient call and recall activity, ensuring patients are booked with the most appropriate clinician and supporting the smooth delivery of chronic disease management services across the division. This is a patient-focused coordination role supporting the effective management of chronic disease reviews and annual health recalls across the division.
You will help identify patients due for appointments, coordinate recall activity, and ensure appointments are arranged efficiently with the appropriate clinician to support high-quality patient care. Main duties include:
- Contact patients to arrange initial appointments and send invitations in line with recall processes.
- Remind patients of booked appointments for their chronic disease management reviews.
- Support the follow-up of patient DNA appointments and help improve attendance rates.
- Help coordinate and recall patients for annual reviews including Diabetes, Vascular, Hypertension, and Respiratory conditions.
- Support with discharge letters and patient follow-up activity.
- Send appointment booking links and URLs directly to patients where appropriate.
- Ensure appointments are booked with the most appropriate clinician including HCAs, Nurses, AHPs, and GPs.
- Work collaboratively with management and clinical teams to support efficient use of clinical time and improve patient communication.
The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team to ensure tasks are completed to a high standard while supporting excellent patient care and service delivery. In this role, you will work directly with patients and the wider practice team while developing valuable coordination, communication, leadership, and operational skills. You will help contribute to sustainable improvements within Primary Care and support positive patient outcomes across the division.
You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Our Birmingham practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,900 staff. We continuously innovate to improve patient care and staff experience, embracing new and scalable solutions to enhance how services are delivered across the organisation.
Benefits:
- Enrolment in the NHS pension scheme
- Minimum 27 days annual leave plus 8 bank holidays (pro rata)
- Employee discounts and benefits scheme
- Employee Assistance Programme (EAP)
- Education and career development pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support and initiatives
Care Coordinator - Enki Medical Centre employer: Modality LLP
Modality Partnership is an exceptional employer, offering a supportive and collaborative work environment in Birmingham that prioritises patient care and employee development. With access to the NHS pension scheme, generous annual leave, and clear career progression pathways, employees are empowered to grow while making a meaningful impact on health outcomes. Our commitment to diversity and wellbeing, alongside our innovative approach to healthcare, makes us a rewarding place to work for those passionate about improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator - Enki Medical Centre
✨Tip Number 1
Network like a pro! Reach out to current employees at Enki Medical Centre or Modality Partnership on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for patient care during the interview. Share personal stories or experiences that highlight your commitment to improving health outcomes – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can leave a lasting impression and show your commitment to the position.
We think you need these skills to ace Care Coordinator - Enki Medical Centre
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your experience in patient care and coordination, and show how your skills align with our CARE values. We want to see how you can make an impact!
Show Your Passion:Let your enthusiasm for patient care shine through in your application. Share any relevant experiences that demonstrate your commitment to improving health outcomes and supporting patients. We love to see candidates who are genuinely passionate about what they do!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Modality LLP
✨Know Your CARE Values
Before the interview, take some time to familiarise yourself with the CARE values: Commitment, Accountability, Respect, and Excellence. Think of specific examples from your past experiences that demonstrate how you embody these values, especially in patient care settings.
✨Brush Up on Patient Coordination Skills
Since this role involves coordinating patient appointments and managing chronic disease reviews, be prepared to discuss your experience in these areas. Consider scenarios where you've successfully managed schedules or improved patient communication, and be ready to share those stories.
✨Show Your Team Spirit
This position requires collaboration with various teams, so highlight your ability to work well with others. Prepare to talk about times when you’ve worked as part of a team to achieve a common goal, particularly in healthcare settings.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in this role, or what challenges the practice currently faces. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
