At a Glance
- Tasks: Use data to drive decisions and improve patient service performance.
- Company: Join Modality Partnership, one of the UK's largest GP super-partnerships.
- Benefits: Enjoy 27 days annual leave, NHS pension, and flexible working options.
- Other info: Be part of a diverse team that values commitment and excellence.
- Why this job: Make a real impact on patient access and service efficiency.
- Qualifications: Strong analytical skills and a passion for improving healthcare.
The predicted salary is between 37338 - 44962 £ per year.
Ready to make an impact? Join Modality Partnership's Hull Division as a full‑time Capacity and Performance Officer based at West Hull Health Hub and Alexandra Road Health Centre. We’re looking for a highly organised, analytical individual who enjoys using data to drive operational decision‑making, improve service performance, and support patient access. This pivotal role supports effective patient service delivery through demand and capacity management, workforce planning, performance monitoring, and data‑driven decision‑making.
Working closely with the Head of Contracts and Performance, clinicians, operational managers, and administrative teams, you’ll align organisational capacity with patient demand, monitor performance, identify operational risks, and support contractual objectives. You’ll also support the Contract & Performance Officer with clinical systems reporting, QOF, LES, and other claims to maximise practice income streams.
Responsibilities
- Monitor appointment availability, demand, capacity, utilisation, and performance
- Analyze data to identify trends, pressures, risks, and opportunities
- Make operational decisions within agreed parameters
- Develop and forecast short, medium, and long‑term demand and capacity plans
- Improve capacity utilisation and service efficiency
- Produce reports and performance monitoring tools
- Support organisational, contractual, and operational performance
- Provide analysis for service reviews, improvement projects, and business planning
- Support QOF, LES, and contractual claims through reporting, validation, compliance, and income maximisation
- Support workforce planning through utilisation and capacity analysis
- Maintain reporting systems and data quality
- Monitor capacity thresholds, support interventions, and elevate quality, safety, capacity, or performance concerns
You will work autonomously in a fast‑paced environment and will be rewarded with professional development and the opportunity to improve patient access and service performance.
Our Hull practices are part of Modality Partnership, one of the UK’s largest GP super‑partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care and staff experience, embracing new technologies, ways of working, and scalable solutions that enhance healthcare delivery.
We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Benefits
- NHS pension scheme
- 27 days’ annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family‑friendly policies
- Flexible working options
- Well‑being support initiatives
If you are looking for a rewarding role where your analytical skills, initiative, and commitment can make a genuine difference, apply now and grow your career with us in Hull Division, Modality Partnership and join a team that values Commitment, Accountability, Respect, and Excellence (CARE).
Capacity and Performance Officer - Hull Division employer: Modality LLP
Modality Partnership's Hull Division is an exceptional employer, offering a dynamic work environment where your analytical skills can directly impact patient care and service performance. With a strong commitment to employee development, flexible working options, and a supportive culture that values diversity and well-being, you will thrive in a role that not only enhances your career but also contributes to the health of the community. Join us at our West Hull Health Hub and Alexandra Road Health Centre, where innovation meets compassionate healthcare delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Capacity and Performance Officer - Hull Division
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Modality LLP.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Modality LLP.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Modality LLP, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Capacity and Performance Officer - Hull Division
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Modality LLP.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Modality LLP.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Modality LLP. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Modality LLP. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Modality LLP
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Modality LLP’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
