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- Tasks: Support patients with queries and manage appointments using innovative digital tools.
- Company: Join Modality Partnership, a leading GP super-partnership in the UK.
- Benefits: Enjoy NHS pension, generous leave, employee discounts, and career development opportunities.
- Why this job: Make a real difference in patient care while developing valuable skills in a supportive team.
- Qualifications: Adaptability, initiative, and a passion for helping others are key.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
If you love helping people, enjoy variety, and want to acquire skills that embrace new technologies, we want to hear from you! This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to enhance patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member.
You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key responsibilities:- Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
- Handling administrative tasks efficiently embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day. In return, you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team. In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You will work in alignment with our CARE values of Commitment, Accountability, Respect, and Excellence, bringing them to life in every patient interaction and administrative task. You will gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Our Birmingham Division practices are part of Modality Partnership, one of the UK’s largest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.
We are looking for a Patient Services Assistant (Receptionist) to join our team at Mirfield Surgery, Birmingham Division for 26 hours per week working Monday, Wednesday, Thursday, and Friday 6.5 hours per day and to be flexible on these days to accommodate operational hours of the business 08:00-18:30. This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration. Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.
If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
Why join us?- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
Patient Services Assistant - Birmingham Division employer: Modality LLP
Contact Detail:
Modality LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant - Birmingham Division
✨Tip Number 1
Get to know the company! Research Modality Partnership and understand their values, especially the CARE values. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Patient Services Assistant, you'll be interacting with patients daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries with compassion and clarity.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital tools and automation processes that are relevant to the role. Mention any experience you have with similar technologies during your interview to demonstrate your readiness to embrace innovation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our supportive team at Mirfield Surgery. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Services Assistant - Birmingham Division
Some tips for your application 🫡
Show Your Passion for Helping People: In your application, let us know why you love helping others. Share any experiences where you've made a positive impact on someone's day, as this role is all about compassionate support and enhancing patient care.
Highlight Your Tech Savviness: Since we embrace new technologies, make sure to mention any digital tools or software you're familiar with. Whether it's managing appointments online or using automation, show us how you can contribute to our innovative approach.
Be Flexible and Adaptable: We value adaptability in our team members. In your application, give examples of how you've successfully handled changing situations or embraced new challenges in previous roles. This will show us you're ready for the dynamic nature of this position.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your enthusiasm and qualifications right away. We can't wait to hear from you!
How to prepare for a job interview at Modality LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Assistant role. Familiarise yourself with the key responsibilities like managing appointments and using digital tools. This will help you demonstrate your enthusiasm and readiness to embrace new technologies during the conversation.
✨Showcase Your Compassion
Since this role is all about helping people, be prepared to share examples of how you've provided compassionate support in previous roles. Think of specific situations where you went above and beyond for a patient or customer, as this will highlight your caring nature and alignment with the organisation's values.
✨Emphasise Your Adaptability
The job requires flexibility and problem-solving skills, so come ready with examples that showcase your ability to adapt to changing situations. Whether it’s handling unexpected patient queries or adjusting to new digital tools, showing that you can think on your feet will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about how the team embraces innovation or what challenges they face in patient care. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
