Multi-Site Practice Manager - Birmingham Division

Ready to make an impact? Why not consider joining us as a Practice Manager within Birmingham Division of Modality Partnership! We are looking for a full-time Multi‑Site Practice Manager to join our Birmingham Division. This is much more than a traditional management role; you will be a key member of the Senior Leadership Team, leading operational delivery, supporting practice teams, and driving innovation and service improvement across the Division. Your skills and experience will help maximise operational efficiency, support high‑quality patient care, and ensure the smooth day‑to‑day running of the practice while contributing to wider organisational priorities. If you are a proactive leader, problem‑solver, and someone who enjoys making a real difference, this could be the role for you. This is a dynamic, operational, leadership and strategically focused management role.

You will be responsible for day‑to‑day practice management, supporting staff and team leaders while ensuring high standards of patient care, compliance and operational performance. You will work collaboratively with partners, managers, and practice teams to deliver national and local quality standards, supporting innovation and continuous improvement across services.

• Managing practice day‑to‑day operations and supporting staff performance and development.
• Leading and motivating teams to deliver excellent patient services and operational efficiency.
• Acting as the first point of contact for premises and Health & Safety matters, escalating issues appropriately.
• Supporting the delivery of CQC, ICB and NHSE standards and requirements.
• Managing and prioritising projects, operational improvements and service developments.
• Supporting recruitment, performance management, sickness absence management and implementation of HR policies and procedures.
• Using effective communication, stakeholder engagement and problem‑solving skills to support service improvement.

In this role, you will develop a broad portfolio of leadership, operational, and strategic management skills while helping improve systems, processes, and ways of working across Primary Care. You’ll work closely with leadership teams and key stakeholders to influence meaningful service improvements and enhance patient and staff satisfaction. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life through leadership, collaboration, and innovation.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010. You will need strong leadership, organisational and communication skills together with the ability to work proactively under pressure. In return, you will be rewarded with meaningful work, genuine job satisfaction and the opportunity to make an impact within a supportive, values‑driven organisation.

Our Birmingham practices are part of Modality Partnership, one of the UK’s largest GP super‑partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing new ways of working and implementing scalable solutions across the organisation.

• NHS pension scheme
• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Enhanced family‑friendly policies
• Flexible working options
• Wellbeing support initiatives