Head of Operations in Birmingham

Ready to make an impact? Why not consider joining us as Head of Operations within Modality LLP Division of Modality Partnership. Modality LLP is a large-scale provider of NHS and private Outpatient Services, renowned for its innovative approach to delivering efficient pathways for patients requiring specialist care, leading to high-quality patient outcomes. We work in partnership with a number of hospitals and ICBs across the country to collaboratively redesign outpatient services with more care being delivered in community settings. We also deliver self-pay services for patients with private medical insurance and for those who wish to fund their own care.

We are seeking an experienced and driven operational leader to oversee the delivery of our NHS and private community outpatient services. This is a pivotal senior leadership role, offering the opportunity to lead high-performing teams while shaping innovative, patient-centred care pathways across a growing national organisation. If you are passionate about improving access to specialist care, thrive in a fast-paced environment, and bring strong NHS operational expertise, we want to hear from you.

Minimum 27 days annual leave + 8 bank holidays (pro rata) Employee discounts and benefits scheme Employee Assistance Programme (EAP) Enhanced family-friendly policies Flexible working options

Main duties of the job:

• RTT & Waiting List Management: Leading RTT compliance across all NHS services, ensuring accurate waiting list management and delivery of recovery plans.
• Contract Compliance: Acting as the operational lead for NHS Standard Contract delivery, ensuring all KPIs and activity targets are achieved.
• Service Delivery: Overseeing administrative and operational teams, ensuring consistent, high-quality service delivery across all sites.
• Performance & Reporting: Monitoring KPIs, driving accountability, and providing assurance reporting to the Executive Team and commissioners.
• Stakeholder Engagement: Building strong relationships with commissioners, hospital partners, and clinical leads, including leading contract meetings.
• People Leadership: Managing senior operational leaders, supporting recruitment, and driving workforce development.
• Service Development: Supporting new service mobilisation and identifying opportunities to improve efficiency, outcomes, and sustainability.

This role is ideal for a leader who can balance strategic oversight with hands-on delivery and thrives on driving performance, quality, and continuous improvement. Join an organisation that lives by our values of Commitment, Accountability, Respect, and Excellence (CARE).

About us: Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK. Our service offer and expertise include:

• Over 15 years of experience of delivering community outpatient services.
• Contracts with ICBs and hospital providers.
• A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals.
• Delivery of over 160,000 patient consultations per year.
• Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week.

In this role, you will help shape innovative, scalable operational models that improve patient outcomes and staff experience, while fostering a culture of excellence, collaboration, and continuous improvement. If you are ready to take on a challenging and rewarding senior leadership role within a growing and innovative healthcare partnership, where your expertise, strategic thinking, and operational insight will make a tangible difference to patient care and service delivery we would welcome your application. Join Modality LLP and help shape the future of primary and private care.

Job responsibilities: Please refer to the supporting documents for the full Job Description outlining the core responsibilities of this role.

You will thrive in this position if you:

• Have a passion for operational leadership within primary care.
• Enjoy balancing strategic planning with hands-on delivery.
• Are driven to optimise systems, processes and performance.
• Value governance, quality and patient safety.
• Want to lead meaningful, large-scale change.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements:

• Vaccinations: Mandatory for certain roles; guidance provided for managing risks.
• Right to work: Proof of UK eligibility required at interview.
• References: Two references required, covering at least the past three years.
• Employment history: Notify us of any gaps of 6 weeks or more.

Person Specification:

Skills:

• Proven leadership experience managing large, complex teams.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational, communication, and presentation abilities.
• Advanced analytical skills with the ability to interpret performance data and implement recovery plans.
• Experience delivering and optimising community healthcare services.
• Strong IT and data reporting capability.

Personal Qualities:

• Proactive, resilient, and adaptable.
• Confident decision-maker with strong influencing skills.
• Collaborative and approachable leadership style.
• Solutions-focused with a continuous improvement mindset.
• Willingness to travel nationally as required.

Knowledge:

• Minimum 5 years senior operational experience within the NHS and/or private healthcare sector.
• Degree-level qualification or equivalent experience.
• Strong understanding of NHS RTT rules, 18-week pathways, and waiting list management.
• In-depth knowledge of NHS Standard Contract requirements, KPIs, and performance frameworks.
• Understanding of elective care, commissioning, and NHS data/reporting systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.