At a Glance
- Tasks: Coordinate patient care and chronic disease management while communicating with patients.
- Company: Join Modality Partnership, a leading GP super-partnership in the UK.
- Benefits: Enjoy NHS pension, 27+ days leave, employee discounts, and flexible working options.
- Other info: Be part of a diverse team committed to excellence and innovation in healthcare.
- Why this job: Make a real impact on patient health outcomes and develop valuable skills.
- Qualifications: Passion for patient care and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Ready to make an impact? Why not consider joining us as a Call/Recall Care Coordinator within the Birmingham Division of Modality Partnership. We have an exciting opportunity for motivated individuals to support the coordination of patient care and chronic disease management across the division. If you enjoy working collaboratively, communicating with patients, and helping improve health outcomes, we would love to hear from you.
This role is suited to individuals who are career driven and passionate about patient care and supporting patients with their health outcomes. You will play a key role in coordinating patient call and recall activity, ensuring patients are booked with the most appropriate clinician and supporting the smooth delivery of chronic disease management services across the division. This is a patient-focused coordination role supporting the effective management of chronic disease reviews and annual health recalls across the division.
You will help identify patients due for appointments, coordinate recall activity, and ensure appointments are arranged efficiently with the appropriate clinician to support high-quality patient care.
Main duties include:- Contact patients to arrange initial appointments and send invitations in line with recall processes.
- Remind patients of booked appointments for their chronic disease management reviews.
- Support the follow-up of patient DNA appointments and help improve attendance rates.
- Help coordinate and recall patients for annual reviews including Diabetes, Vascular, Hypertension, and Respiratory conditions.
- Support with discharge letters and patient follow-up activity.
- Send appointment booking links and URLs directly to patients where appropriate.
- Ensure appointments are booked with the most appropriate clinician including HCAs, Nurses, AHPs, and GPs.
- Work collaboratively with management and clinical teams to support efficient use of clinical time and improve patient communication.
The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team to ensure tasks are completed to a high standard while supporting excellent patient care and service delivery. In this role, you will work directly with patients and the wider practice team while developing valuable coordination, communication, leadership, and operational skills. You will help contribute to sustainable improvements within Primary Care and support positive patient outcomes across the division.
You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
Our Birmingham practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,900 staff. We continuously innovate to improve patient care and staff experience, embracing new and scalable solutions to enhance how services are delivered across the organisation.
Benefits:- Enrolment in the NHS pension scheme
- Minimum 27 days annual leave plus 8 bank holidays (pro rata)
- Employee discounts and benefits scheme
- Employee Assistance Programme (EAP)
- Education and career development pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support and initiatives
Care Coordinator - Enki Medical Centre in Birmingham employer: Modality LLP
Modality Partnership is an exceptional employer, offering a supportive and collaborative work environment in Birmingham that prioritises patient care and employee development. With access to the NHS pension scheme, generous annual leave, and clear career progression pathways, we empower our staff to thrive while making a meaningful impact on health outcomes. Our commitment to diversity and wellbeing, alongside our innovative approach to healthcare, makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator - Enki Medical Centre in Birmingham
✨Tip Number 1
Get to know the company! Research Enki Medical Centre and Modality Partnership. Understanding their values, like Commitment, Accountability, Respect, and Excellence, will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to patient care coordination. Think about scenarios where you've demonstrated flexibility, initiative, and teamwork. We want to see how you embody the CARE values in real-life situations!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and reinforces your commitment to joining their team.
We think you need these skills to ace Care Coordinator - Enki Medical Centre in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your experience in patient care and coordination, and show how you embody our CARE values of Commitment, Accountability, Respect, and Excellence.
Show Your Passion:Let us know why you're passionate about patient care! Share any relevant experiences or stories that demonstrate your commitment to improving health outcomes and supporting patients with their chronic disease management.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences that relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, and you'll have access to all the latest updates about the role!
How to prepare for a job interview at Modality LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Coordinator role. Familiarise yourself with the key responsibilities like coordinating patient appointments and managing chronic disease reviews. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a Care Coordinator, effective communication is crucial. Prepare examples of how you've successfully communicated with patients or team members in the past. Highlight any experiences where you improved patient outcomes through clear and compassionate communication.
✨Emphasise Teamwork and Collaboration
This role requires working closely with various clinical teams. Be ready to discuss your experience in collaborative environments. Share specific instances where you worked as part of a team to achieve a common goal, especially in healthcare settings.
✨Align with CARE Values
The Modality Partnership values Commitment, Accountability, Respect, and Excellence. Think about how you embody these values in your work. Prepare to share examples that reflect your commitment to patient care and how you’ve demonstrated accountability and respect in previous roles.
