At a Glance
- Tasks: Deliver first-class customer service and engage with residents daily.
- Company: Join a vibrant team at Moda, Embassy Boulevard.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Dynamic role with opportunities to organise events and engage with the community.
- Why this job: Make a positive impact on residents' lives and create memorable experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Overview
The Resident Day Ambassador at Moda, Embassy Boulevard, is responsible for delivering first-class customer service and resident engagement. You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents.
The Role
- Deliver first-class customer service and resident engagement
- Consistently deliver the Moda service standard to residents and all visitors to the building
- Reply to resident queries and meet all response times
- Provide informed and accurate information to residents either face to face or via the telephone
- Be the first point of contact for enquiry receipt & initial acknowledgement, then carry out enquiry progression/follow up
- Take room enquiries/viewings, gathering the necessary information to support leasing
- Parcel management (taking, issuing parcels, and managing app notifications)
- Promote resident events and engagement strategies e.g. surveys
- Communicate in line with brand values
- Visitor Management strategy
- Establish and maintain relationships with the residents to best understand their needs
- Follow and utilise the complaints procedure
- Manage residents move out - re/de programming of fobs, collection of post box key etc.
- Emergency or incident escalation
- Report any identified H&S matters to CSM/GM
- Health & Safety - observe compliance
- Maintain a key record for front desk sign out
- Access control programming
- Fire Marshall or evacuation management support
- Sign suppliers/contractors/third party visitors in and out of front of house
- Ensure the security of the building at all times
- Report any maintenance issues identified in the building/apartments/common parts
- Where required, keep residents updated on all maintenance items reported
- Liaison with FM teams
- Support marketing and lease up including viewings if required
- Be aware of amenity T&Cs
- Assist with the organization of on-site events
- Push and promote events via The My Moda App and on social media
- Good knowledge of local attractions and destinations (further training on this will also be provided)
- Ad hoc administrative tasks
- CCTV monitoring
Get in touch
If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to katia@embassyboulevard.moda
Resident Day Ambassador employer: Moda
At Moda, Embassy Boulevard, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As a Resident Day Ambassador, you will not only deliver first-class customer service but also have the opportunity to engage with residents in a meaningful way, all while benefiting from ongoing training and development. Our commitment to employee growth, coupled with our focus on creating memorable experiences for our residents, makes us a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Day Ambassador
✨Tip Number 1
Get to know the company culture! Before your interview, check out Moda's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle resident queries or complaints. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your local knowledge! Being aware of local attractions and events can really impress during your interview. It shows you're not just about the job but also about enhancing the resident experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Moda team. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Day Ambassador
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or customers in the past, so share those stories!
Tailor Your CV and Supporting Statement:Don’t just send a generic CV! Tailor it to match the Resident Day Ambassador role. Use keywords from the job description and show us how your skills align with what we're looking for.
Be Personable and Engaging:Since this role is all about resident engagement, let your personality shine through in your application. We love seeing enthusiasm and a genuine interest in creating memorable experiences for residents.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Moda
✨Know Your Customer Service Basics
As a Resident Day Ambassador, you'll be all about delivering first-class customer service. Brush up on common customer service scenarios and think of examples from your past experiences where you went above and beyond for someone. This will show that you understand the importance of resident engagement.
✨Familiarise Yourself with the Role
Dive deep into the job description and understand the key responsibilities. Be ready to discuss how you would handle specific tasks like managing enquiries or promoting resident events. Showing that you’ve thought about these aspects will impress the interviewers.
✨Show Your Team Spirit
This role is all about being part of a vibrant team. Think of examples where you've worked well in a team setting, especially in high-pressure situations. Highlighting your ability to collaborate and support others will resonate well with the hiring team.
✨Research the Company Culture
Get to know Moda and its brand values. Understanding their approach to resident engagement and community building will help you align your answers with their expectations. Mentioning specific initiatives or values during your interview can set you apart from other candidates.
