At a Glance
- Tasks: Deliver first-class customer service and engage with residents daily.
- Company: Join Moda, a vibrant community-focused company.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Exciting role with opportunities to organise events and connect with the community.
- Why this job: Make a positive impact on residents' lives and be part of a dynamic team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Moda, The McEwan, is looking for a Resident Day Ambassador who will be responsible for delivering first‑class customer service and resident engagement. You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents.
The Role
- Deliver first‑class customer service and resident engagement
- Consistently deliver the Moda service standard to residents and all visitors to the building
- Reply to resident queries and meet all response times
- Provide informed and accurate information to residents either face to face or via the telephone
- Be the first point of contact for enquiry receipt & initial acknowledgement, then carry out enquiry progression/follow up
- Take room enquiries/viewings, gathering the necessary information to support leasing
- Parcel management (taking, issuing parcels, and managing app notifications)
- Promote resident events and engagement strategies e.g. surveys
- Communicate in line with brand values
- Visitor Management strategy
- Establish and maintain relationships with the residents to best understand their needs
- Follow and utilise the complaints procedure
- Manage residents move out – redeprogramming of fobs, collection of post box key etc.
- Emergency or incident escalation
- Report any identified H&S matters to CSM/GM
- Health & Safety – observe compliance
- Maintain a key record for front desk sign out
- Access control programming
- Fire Marshall or evacuation management support
- Signing suppliers/contractors/third‑party visitors in and out of front of house
- Ensuring the security of the building at all times
- Report any maintenance issues identified in the building/apartments/common parts
- Where required, keep residents updated on all maintenance items reported
- Liaison with FM teams
- Support marketing and lease up including viewings if required
- Be aware of amenity T&C’s
- Assist with the organization of on‑site events
- Push and promote events via The My Moda App and on social media
- Good knowledge of local attractions and destinations (further training on this will also be provided)
- Ad hoc administrative tasks
- CCTV monitoring
GET IN TOUCH
If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set.
Resident Day Ambassador in Edinburgh employer: Moda
At Moda, The McEwan, we pride ourselves on fostering a vibrant and supportive work culture where our Resident Day Ambassadors can thrive. With a focus on first-class customer service and resident engagement, we offer comprehensive training and growth opportunities, ensuring that every team member feels valued and empowered to make a meaningful impact in our residents' lives. Located in a dynamic area, our team enjoys unique advantages such as access to local attractions and the chance to be part of exciting community events.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Day Ambassador in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Moda's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle resident queries or complaints. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your local knowledge! Being aware of local attractions and events can really impress during your interview. It shows you're not just about the job but also about enhancing the resident experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for in a Resident Day Ambassador.
We think you need these skills to ace Resident Day Ambassador in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your CV. Share a bit about your experiences and how they relate to delivering first-class customer service.
Tailor Your Supporting Statement:Make sure your supporting statement is tailored specifically to the Resident Day Ambassador role. Highlight your relevant skills and experiences that align with our values and the responsibilities outlined in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Moda
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Day Ambassador. Familiarise yourself with the key tasks like delivering first-class customer service and managing resident queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you went above and beyond to ensure a positive experience for customers or residents. This will highlight your ability to deliver the exceptional service that Moda values.
✨Engage with the Company Culture
Research Moda's brand values and culture. During the interview, express how your personal values align with theirs. Discuss how you can contribute to creating a vibrant and supportive environment for residents, which is crucial for this role.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the position and helps you assess if the company is the right fit for you. Consider asking about their resident engagement strategies or upcoming events you could help promote.
