At a Glance
- Tasks: Lead service excellence initiatives to enhance resident experiences in vibrant neighbourhoods.
- Company: Moda, a pioneering lifestyle brand transforming the UK rental market.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Be part of a dynamic culture focused on wellbeing and exceptional service.
- Why this job: Join a mission-driven team dedicated to redefining living experiences and fostering community.
- Qualifications: Proven experience in property management or hospitality leadership roles.
The predicted salary is between 45000 - 55000 £ per year.
Moda is shaping the UK’s leading lifestyle experience brand - creating and operating next-generation neighbourhoods where people can truly live, work, and play. Our ambition is clear: to pioneer positive change in the UK rental market by building healthy, connected communities that place wellbeing, belonging, and exceptional service at their heart.
We’re looking for people with proven experience in a similar role, who share our passion for raising standards. You’ll work collaboratively with a like-minded team, united by a commitment to deliver outstanding experiences for our residents at every touchpoint. Service sits at the core of everything we do. That means caring deeply, thinking differently, and being willing to go the extra mile - not because it’s expected, but because it’s who we are.
This critical role will be foundational to our future success and serve as key pillars for succession planning at the highest level within Moda. Proven experience in a similar role – whether in property management or leadership within the hospitality sector – is essential. At Moda, service excellence is at the core of everything we do, and we expect our leaders to share that same passion and commitment.
Who We Are: Moda is on a mission to redefine renting – creating vibrant neighbourhoods built around wellbeing, service and community. Our purpose is simple: to provide exceptional living experiences.
We Live By Our Values: Community Foster vibrant, engaged communities that enable team, residents.
Maintenance & Service Excellence Lead in Brighton employer: Moda
At Moda, The McEwan, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Resident Experience Concierge & Community Host, you will be part of a passionate team dedicated to creating exceptional experiences for our residents, with opportunities for professional advancement and a supportive environment that values your contributions. Located in a vibrant community, we offer unique benefits such as flexible working arrangements and engaging team events, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance & Service Excellence Lead in Brighton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Moda. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Moda
Don't be shy about reaching out to Moda directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Maintenance & Service Excellence Lead in Brighton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Moda and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Moda
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
