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For Companies At a Glance
- Tasks: Deliver first-class customer service and engage with residents to create memorable experiences.
- Company: Moda, a vibrant community-focused company on Embassy Boulevard.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Exciting role with opportunities to learn about local attractions and event organisation.
- Why this job: Join a dynamic team and make a real difference in residents' lives every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Moda, Embassy Boulevard, is looking for a Resident Night Ambassador who will be responsible for delivering first class customer service and resident engagement. You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents.
THE ROLE
- Deliver first class customer service and resident engagement
- Consistently deliver the Moda service standard to residents and all visitors to the building
- Reply to resident queries and meet all response times
- Provide informed and accurate information to residents either face to face or via the telephone
- Be the first point of contact for enquiry receipt & initial acknowledgement, then carry out enquiry progression/follow up
- Take room enquiries/viewings, gathering the necessary information to support leasing
- Parcel management (taking, issuing parcels, and managing app notifications)
- Promote resident events and engagement strategies e.g. surveys
- Communicate in line with brand values
- Visitor Management strategy
- Establish and maintain relationships with the residents to best understand their needs
- Follow and utilise the complaints procedure
- Residents move out – re/de programming of fobs, collection of post box key etc.
- Emergency or incident escalation
- Reporting any identified H&S matters to CSM/GM
- Health & Safety – observe compliance
- Maintain a key record for front desk sign out
- Access control programming
- Fire Marshall or evacuation management support
- Signing suppliers/contractors/third party visitors in and out of front of house
- Ensuring the security of the building at all times
- Report any maintenance issues identified in the building/apartments/common parts
- Where required, keep residents updated on all maintenance items reported
- Liaison with FM teams
- Support marketing and lease up including viewings if required
- Be aware of amenity T&Cs
- Assist with the organization of on-site events
- Good knowledge of local attractions and destinations (further training on this will also be provided)
- Ad hoc administrative tasks
- CCTV monitoring
Resident Night Ambassador employer: Moda Living Ltd
Contact Detail:
Moda Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Night Ambassador
✨Tip Number 1
Get to know the company culture! Before your interview, check out Moda's social media and website. This will help you understand their values and how you can fit in as a Resident Night Ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle resident queries or complaints. Role-playing these situations with a friend can really boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at Moda and how to stand out in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Resident Night Ambassador
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or customers in the past, so share those stories!
Be Personable and Engaging: As a Resident Night Ambassador, you'll be the face of our community. Use your application to showcase your personality and how you connect with people. Let us know why you’re passionate about creating memorable experiences for residents.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take this extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Moda Living Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Night Ambassador. Familiarise yourself with customer service standards and how to engage residents effectively. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role is all about resident engagement, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet someone's needs or resolve an issue.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a resident complaint or managing an emergency. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Research the Company Culture
Moda values a vibrant and supportive team environment, so it’s important to show that you align with their culture. Look into their brand values and think about how you can contribute to a positive atmosphere. Bring this up during your interview to show you're a great fit!