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- Tasks: Deliver exceptional service and engage with residents to enhance their living experience.
- Company: Moda, a pioneering lifestyle brand transforming the UK rental market.
- Benefits: Competitive salary, vibrant community culture, and opportunities for personal growth.
- Other info: Be part of a dynamic environment focused on wellbeing and community.
- Why this job: Join a mission-driven team dedicated to creating thriving neighbourhoods and exceptional living experiences.
- Qualifications: Proven experience in property management or hospitality leadership.
The predicted salary is between 40000 - 50000 £ per year.
Moda is shaping the UK’s leading lifestyle experience brand - creating and operating next-generation neighbourhoods where people can truly live, work, and play. Our ambition is clear: to pioneer positive change in the UK rental market by building healthy, connected communities that place wellbeing, belonging, and exceptional service at their heart.
We’re looking for people with proven experience in a similar role, who share our passion for raising standards. You’ll work collaboratively with a like-minded team, united by a commitment to deliver outstanding experiences for our residents at every touchpoint. Service sits at the core of everything we do. That means caring deeply, thinking differently, and being willing to go the extra mile - not because it’s expected, but because it’s who we are.
This critical role will be foundational to our future success and serve as key pillars for succession planning at the highest level within Moda. Proven experience in a similar role – whether in property management or leadership within the hospitality sector – is essential. At Moda, service excellence is at the core of everything we do, and we expect our leaders to share that same passion and commitment.
The Maintenance Manager will play a pivotal role in upholding the quality, safety, and functionality of our buildings and public spaces, ensuring a consistently exceptional living experience for our residents and commercial occupiers.
WHO WE ARE
Moda is on a mission to redefine renting – creating vibrant neighborhoods built around wellbeing, service and community. Our purpose is simple: to provide exceptional living experiences. We live by our values:
- Community: Foster vibrant, engaged communities that enable team, residents and partners to thrive.
- Excellence: Taking ownership of our commitment to quality across the group and investing in the team delivering this.
- Integrity: Committed to sustainable and ethical practice and integrity, as an employer and as individual team members.
- Innovation: Encourage creativity and entrepreneurial thinking to set new standards in living experiences.
Main responsibilities:
- Deliver first class customer service and resident engagement.
- Manage working relationships with suppliers and contractors.
- Provide informed and accurate information to residents.
- Coordinate the preparation of amenities for resident events.
- Consistently deliver the Moda service standard to residents and all visitors to the building.
- Respond to resident enquiries (meeting all agreed KPIs).
- Regularly review customer satisfaction.
- Communicate in line with brand values.
Resident Experience Maintenance Lead employer: Moda Living Ltd
Contact Detail:
Moda Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Maintenance Lead
✨Tip Number 1
Network like a pro! Reach out to people in the property management and hospitality sectors. Attend events, join online forums, and connect with folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion for service excellence! When you get the chance to chat with potential employers, share specific examples of how you've gone the extra mile in previous roles. This will demonstrate that you truly align with Moda's values and commitment to outstanding resident experiences.
✨Tip Number 3
Prepare for interviews by researching Moda’s community initiatives and service standards. Tailor your responses to reflect their mission of creating vibrant neighbourhoods. This shows you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on joining the Moda family. Let’s make this happen together!
We think you need these skills to ace Resident Experience Maintenance Lead
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your passion for exceptional service shine through. We want to see how you care deeply about creating outstanding experiences for residents, so share specific examples of how you've gone the extra mile in previous roles.
Highlight Relevant Experience: Make sure to showcase your proven experience in property management or hospitality leadership. We’re looking for candidates who can demonstrate their ability to uphold quality and safety standards, so don’t hold back on those achievements!
Emphasise Team Collaboration: At Moda, we believe in working collaboratively. In your application, mention how you've successfully worked with teams in the past. Share stories that highlight your ability to foster strong relationships with colleagues, suppliers, and residents alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our vibrant community!
How to prepare for a job interview at Moda Living Ltd
✨Know Your Stuff
Before the interview, dive deep into Moda's mission and values. Understand how they aim to redefine renting and create vibrant communities. This will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Experience
Be ready to discuss your previous roles in property management or hospitality. Highlight specific examples where you've delivered exceptional service or improved resident experiences. Use metrics if possible to demonstrate your impact – numbers speak volumes!
✨Emphasise Teamwork
Since this role involves working collaboratively, share stories that showcase your ability to work well within a team. Talk about how you've fostered relationships with colleagues, suppliers, and residents to create a positive environment. This will resonate with their community-focused ethos.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. Inquire about how they measure customer satisfaction or what initiatives they have in place for resident engagement. This shows that you're not just interested in the job, but also in contributing to their mission.