Resident Day Ambassador

Resident Day Ambassador
Moda, Embassy Boulevard, is looking for a Resident Day Ambassador who will be responsible for delivering first-class customer service and resident engagement.

You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective, and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents. Interested? Keep reading…

THE ROLE

1. Deliver first-class customer service and resident engagement
2. Consistently deliver the Moda service standard to residents and all visitors to the building
3. Reply to resident queries and meet all response times
4. Provide informed and accurate information to residents either face-to-face or via the telephone
5. Be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow-up
6. Take room enquiries/viewings, gathering the necessary information to support leasing
7. Parcel management (taking, issuing parcels, and managing app notifications)
8. Promote resident events and engagement strategies e.g. surveys
9. Communicate in line with brand values
10. Visitor Management strategy
11. Establish and maintain relationships with the residents to best understand their needs
12. Follow and utilise the complaints procedure
13. Manage residents\’ move outs – re/de programming of fobs, collection of post box key etc.
14. Emergency or incident escalation
15. Report any identified H&S matters to CSM/GM
16. Health & Safety – observe compliance
17. Maintain a key record for front desk sign out
18. Access control programming
19. Fire Marshall or evacuation management support
20. Sign suppliers/contractors/third-party visitors in and out of front of house
21. Ensure the security of the building at all times
22. Report any maintenance issues identified in the building/apartments/common parts
23. Keep residents updated on all maintenance items reported, where required
24. Liaise with FM teams
25. Support marketing and lease up including viewings if required
26. Be aware of amenity T&C\’s
27. Assist with the organization of on-site events
28. Push and promote events via The My Moda App and on social media
29. Good knowledge of local attractions and destinations (further training on this will also be provided)
30. Ad hoc administrative tasks
31. CCTV monitoring

If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience, and skill set to katia@embassyboulevard.moda

Think you\’re up for the challenge and want to show us what you\’re made of? Send us a copy of your CV and why you want to join Moda.

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