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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch service and create vibrant community experiences.
- Company: Join a pioneering company transforming the UK rental landscape.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Exciting opportunities for personal and professional development await you.
- Why this job: Make a real difference in residents' lives while enhancing your leadership skills.
- Qualifications: Experience in hospitality or private rental sectors is essential.
The predicted salary is between 40000 - 50000 £ per year.
Pushing the boundaries of style, service and community. Focusing on best-in-class service and high-quality design. We have a clear objective of pioneering positive change to the UK rental landscape and creating happy, healthy, connected and well communities.
Role Overview
You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and your team will work together to achieve your goals and to deliver at every level for our residents. To oversee the site operations, let’s be responsible for delivering the highest quality of service to residents. Managing on-site teams and customer service as well as meeting marketing, leasing and financial targets.
Customer Service
- Lead delivery of 1st class customer service and resident engagement
- Establish and maintain local relationships and partnerships
- Identify opportunities to enhance service improvement plans
- Complaint and dispute resolution, working to escalation procedures and SLA timescales
- Work with head office teams to disseminate customer service feedback and lessons learned
- Manage operational relationships with commercial tenants
- Identify opportunities to enhance partnerships and resident services or events
- Promote return of resident surveys and act on feedback
- Lead resident engagement activity and deliver events to agreed budgets
- Meet agreed KPI’s and SLA’s
Health and Safety
- Responsible for H&S and statutory compliance on site
- Fire Strategy Leadership to agreed protocols
- Manage processes for suppliers and contractors to provide appropriate RAM’s or CHIP’s where needed to comply with H&S requirements/CDM/statutory obligations before starting work on site
- Risk Assessment management including sign-off for FRA’s and H&S inspections
- Work with Fire Service and statutory bodies to support inspections, change of strategy and maintain compliance
- Management of accident and incident reporting
- Responsible for emergency preparedness (to agreed protocols) including regular testing and implementation as required
Staff Management
- Lead recruitment and training of on-site team (in line with support office strategies)
- Motivation and engagement of the whole on-site team
- Line Management of site specific Ambassadors/employees
- Identify opportunities to enhance team performance and service delivery
- Annual appraisals of direct reports and ensure appraisals and performance reviews are undertaken for all staff including 1-2-1s
- Performance management and support HR initiatives
- Ensure all staff adhere to processes and meet SLA’s/KPI’s
Building Operations
- Overall responsibility for operations and service delivery on site
- Twice daily development walk round and quality monitoring
- Procurement of services to agreed (support office) strategies
- Out of hours’ emergency response and attendance if needed
- Manage any service failure issues with contractors or third parties and resolve disputes
- Quality control spot checks of all services and presentation of the development and apartments; act on findings and identifying training or support needs for teams/supplier performance improvement
- Responsible for performance management of contractors on site
- Insurance claim handling including liaison with loss adjustors and third parties
Marketing and Leasing
- Input on all marketing strategies and channels to achieve maximum return and leverage
- Meet and exceed income and leasing targets and implementing strategies to minimise void periods
- Know the market; local development and rent knowledge including competitor service awareness to leverage the development and its marketing
- Support marketing and lease up including viewings as needed
- Market rent assessments to support central "support" office teams
- Articulate and embed the value proposition of the development to teams and residents/stakeholders
- Oversee content for resident portal, website or app including service updates and promotions
- Oversee social media channels and content management
- Responsible for quality control of the development including apartments with focus on handover to resident and EOT turnaround
- Keep up to date with the BTR market and industry insight, disseminating to teams and support office
Financial and Reporting
- Lead annual budget setting processes including tendering and cost analysis
- Manage and meet agreed development budget targets, exerting budget control
- Identify opportunities for additional or enhanced income streams and develop strategies with support office teams
- Identify opportunities for cost efficiencies, budget savings and value add
- Meet agreed income and expenditure KPIs
- Produce regular asset performance reports
Neighbourhood Manager employer: Moda Living Ltd
Contact Detail:
Moda Living Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or team members, let your passion for community and service shine through. Share your ideas on how to enhance resident engagement and make a positive impact.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Be ready to discuss how your experience aligns with their mission of creating happy, healthy communities. Tailor your answers to show you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s take it to the next level together!
We think you need these skills to ace Neighbourhood Manager
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in hospitality or the private rental sector. We want to see how you've pushed boundaries in service and community engagement, so don’t hold back on those examples!
Tailor Your Application: Take a moment to tailor your application to the Neighbourhood Manager role. Use the job description as a guide and sprinkle in keywords that resonate with us, like 'customer service' and 'community'.
Be Personable: We love a bit of personality! When writing your application, let your passion for creating happy, healthy communities shine through. Show us how you can connect with residents and enhance their living experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Moda Living Ltd
✨Know Your Community
Before the interview, research the local community and its needs. Understand the demographics, preferences, and any ongoing issues. This will help you demonstrate your commitment to enhancing resident engagement and service delivery.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've successfully handled customer complaints or improved service in previous roles. Highlight your ability to build relationships and engage with residents, as this is crucial for a Neighbourhood Manager.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in managing teams and motivating staff. Share instances where you've led recruitment, training, or performance management initiatives, as these are key responsibilities in the role.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to property management. Be prepared to discuss how you've ensured compliance in past roles and how you would handle emergency preparedness and risk assessments.