Maintenance Manager in London

Moda is shaping the UK’s leading lifestyle experience brand - creating and operating next-generation neighbourhoods where people can truly live, work, and play. Our ambition is clear: to pioneer positive change in the UK rental market by building healthy, connected communities that place wellbeing, belonging, and exceptional service at their heart.

We’re looking for people with proven experience in a similar role, who share our passion for raising standards. You’ll work collaboratively with a like-minded team, united by a commitment to deliver outstanding experiences for our residents at every touchpoint. Service sits at the core of everything we do. That means caring deeply, thinking differently, and being willing to go the extra mile - not because it’s expected, but because it’s who we are.

This critical role will be foundational to our future success and serve as key pillars for succession planning at the highest level within Moda. Proven experience in a similar role – whether in property management or leadership within the hospitality sector – is essential. At Moda, service excellence is at the core of everything we do, and we expect our leaders to share that same passion and commitment.

The Maintenance Manager will play a pivotal role in upholding the quality, safety, and functionality of our buildings and public spaces, ensuring a consistently exceptional living experience for our residents and commercial occupiers.

Main responsibilities

• Deliver first class customer service and resident engagement
• Manage working relationships with suppliers and contractors
• Provide informed and accurate information to residents
• Coordinate the preparation of amenities for resident events
• Consistently deliver the Moda service standard to residents and all visitors to the building
• Respond to resident enquiries (meeting all agreed KPIs)
• Regularly review customer satisfaction
• Communicate in line with brand values

H&S Compliance

• Support completion of annual H&S & Fire risk assessments in conjunction with the general
• Report all H&S and security issues or concerns to the GM & work with to form resolution
• Review & monitor all suppliers on site follow RAMs where required and comply with H&S and CDM/stat requirements
• Risk assessment monitoring; including FRA, H&S, and employee
• Responsible for safe on-site storage of maintenance supplies & materials and stock control

Marketing and Leasing

• Support all marketing and leasing initiatives on site
• Ensure void periods are minimised by prompt turn‑around of apartments following end of tenancy
• Provide feedback on suggestions for improvements to reduce voids
• Support inventory and check out inspections
• Propose marketing material to encourage residents to report on maintenance and utilise services (cleaning, maintenance)

Financial and Reporting

• To coordinate/close reactive jobs in a timely manner
• Maintain accurate H&S records and reports
• Manage and reduce OpEx operation costs, including approval and query of invoices
• Support leasing manager & RSM in providing costs and supporting evidence for end of tenancy DPS claims
• Compare costs for various services and goods
• Maintenance and updating of operating systems
• Standard operating procedures & customer satisfaction reporting as required to support business plan

Experience

• Previous experience in residential property (hospitality or private rental sector preferred)
• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
• Must be pro‑active and able to use initiative to enhance the reputation of the building
• Professional presentation, confident and outgoing in nature
• Well organised, ability to solve problems and works under pressure with great decision‑making skills

Operations

• Detailed knowledge of the building and apartments
• Daily development walk around (am/pm)
• Submitting material and supply requests to General Manager for review of procurement
• Support General Manager in procurement of contractors and suppliers
• Manage the day‑to‑day relationships with PPM service providers
• Emergency or incident escalation.
• Processing reactive maintenance work orders, follow up and regularly review customer satisfaction
• Communicate in line with brand values
• Coordinate all statutory compliance on site
• Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm, AOVs
• Attend out of hours emergencies if required
• Furniture delivery and stock check recording (per apartment)
• Ability to handle multiple tasks
• With training, able to use other systems and software packages
• Flexible and cooperative at all times

Maintenance

• Allocation of job sheets for maintenance technicians and prioritising, communication to residents accordingly
• Report escalation of planned maintenance to LIV head office teams
• Update systems to track works effectively and produce and share reports where required
• Daily lift alarm tests (review technician)
• Weekly/monthly/quarterly PPM testing
• Maintain accurate PPM records for inspection
• Support apartment maintenance inspections
• Coordinate the preparation of amenities for resident events

Skills

• Excellent analytical skills
• Excellent interpersonal skills
• Proactive and dynamic, taking ownership of all core duties
• Strong verbal and written communication skills
• Accuracy and attention to detail
• Experience of working to targets
• A great team player who takes ownership and responsibility
• A logical thinker who can spot errors and resolve issues
• Acts with integrity and professionalism
• Flexible working hours
• Excellent communication skills displaying sensitivities to and understanding of residents’ needs
• Well‑groomed and of smart appearance
• Flexibility and adaptability
• Good level of computer literacy using Microsoft Word, Excel and Outlook
• Understanding the importance of achieving deadlines and ensuring quality output
• Use initiative and take responsibility for providing solutions
• To ensure confidentiality and security of all business, client and customer documentation/ information
• Problem solving and well organised
• Ability to work well under pressure